Dental Payment Posting and Office Support Specialist

Southeast Dental Partners; Cornelius (NC); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Disability insurance

Life insurance

Job summary

Southeast Dental Partners is seeking a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. This role splits time between on-site hub operations and posting insurance payments in Open Dental for a group of practices.

You will handle mail, checks, faxes, scanning, and digital document management while ensuring HIPAA compliance and accurate posting of EFTs, ERAs, and paper payments. Hybrid schedule offered.

Qualifications

• Dental office, dental billing, insurance, RCM, or payment posting experience.
• Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility.
• Strong organization and attention to detail.
• Comfortable managing digital documents and working across multiple software systems.
• Able to work independently and keep recurring tasks on schedule without reminders.

Responsibilities

• On-site Hub operations (Mon, Wed, Fri) including mail handling and scanning.
• Post insurance payments in Open Dental from EFTs, ERAs, checks, and VCCs.
• Review EOBs and ERAs to ensure accurate postings.
• Match payments to deposits and patient accounts.
• Research discrepancies and keep practices current.

Skills

Dental RCM

Payment posting

EOBs/ERAs

Attention to detail

Independent worker

Tools

Open Dental

DentalXChange

Vyne

Google Workspace

Job description

We're hiring a Payment Posting and Office Support Specialist for our centralized dental revenue cycle management (RCM) Hub. You'll split your week between running the Hub's on-site operations (mail, checks, faxes, scanning) and posting insurance payments in Open Dental for your own group of dental practices. About 90% of our payments arrive electronically, so mail volume varies week to week.

Responsibilities

On-site Hub operations (Monday, Wednesday, Friday):

• Pick up mail from the local post office twice a week
• Sort incoming mail, insurance checks, EOBs, and correspondence by practice
• Process virtual credit card (VCC) payments received by fax
• Flag time-sensitive and payment-related items
• Scan and distribute paper documents to remote RCM team members
• Keep physical and electronic records organized and HIPAA compliant

Payment posting (every day, after Hub tasks are current):

• Post insurance payments in Open Dental from EFTs, ERAs, paper checks, and VCCs
• Review EOBs and ERAs so adjustments, write-offs, and patient responsibility post correctly
• Match payment documentation to deposits and patient accounts
• Research discrepancies and missing information until resolved
• Keep your assigned practices current and free of backlog

Qualifications

• Dental office, dental billing, insurance, RCM, or payment posting experience
• Familiarity with dental EOBs, ERAs, insurance adjustments, and patient responsibility
• Strong organization and attention to detail
• Comfortable managing digital documents and working across multiple software systems
• Able to work independently and keep recurring tasks on schedule without reminders

Preferred: Open Dental, DentalXChange, Vyne, Google Workspace

Schedule and location

• Full-time, 40 hours per week
• Hybrid: in office Monday, Wednesday, and Friday; remote Tuesday and Thursday

Pay and benefits

• Comps is based on experience
• Health, dental, and vision insurance
• 401(k)
• Paid time off and paid holidays
• Disability, life, and supplemental insurance