Dental Patient Services Specialist

GraceMed Health Clinic; Wichita (KS); Vor Ort; USD 19.000 - 25.000; Vollzeit

Zusammenfassung

GraceMed Health Clinic Inc. is seeking a Dental Patient Services Representative to serve as the first point of contact for patients, manage check-ins, and verify information for appointments using ECW software.

You will ensure data accuracy and support the scheduling process in a fast-paced dental environment. The role requires a high school diploma or equivalent, strong customer service skills, and preferred experience in medical/dental reception.

Qualifikationen

• High school diploma or equivalent.
• Bilingual Spanish proficiency preferred.
• Previous customer service experience.
• Previous medical/dental receptionist experience or background in general office work preferred.
• Additional training and/or experience in office procedures and medical/dental terminology preferred.

Aufgaben

• Greets and check in patients arriving for an appointment.
• Verifies necessary information for patient appointments to include; patient information is current in ECW software and type of clinical visit.
• Verifies patient information prior to appointment including, next day insurance coverage verification (if expired or changed note account, this patient will be referred to the payment specialist upon arrival), and same day demographic verification.
• Assist with next day appointment reminders when needed. Ensures action is noted in ECW.
• Prepares paperwork for patients to complete in advance of appointment.
• Documents patient cancellations and failure to show for appointment per protocol.
• Receives deliveries, and distributes them to appropriate personnel.
• Maintains cleanliness and orderliness of reception work area and the waiting area.
• Maintains patient confidentiality at all times.

Kenntnisse

Customer service

Verbal communication

Written communication

Organization

Problem solving

Spanish bilingual

Ausbildung

High school diploma or equivalent

Tools

ECW software

Jobbeschreibung

GraceMed Health Clinic Inc. is seeking a Dental Patient Services Representative to serve as the first point of contact for patients, manage check-ins, and verify information for appointments using ECW software.

You will ensure data accuracy and support the scheduling process in a fast-paced dental environment. The role requires a high school diploma or equivalent, strong customer service skills, and preferred experience in medical/dental reception.