Patient Access Representative

Harbor Health Services, Inc.; Dennis (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

403b Savings Plan

Paid Time Off

11 holidays

Job summary

Harbor Health Services, Inc. operates Ellen Jones Community Dental Center in Dennis, MA, seeking a Dental Patient Access Representative to greet patients, register new and existing patients, and verify schedules and insurance.

Two positions are available: 40 hours per week and 32 hours per week, with comprehensive benefits. You will collect patient demographics, confirm eligibility, assist with payments and discounts, and coordinate with the Referral Coordinator to ensure a smooth patient

Qualifications

• High school diploma or GED.
• 1+ years in a community health center; 3+ preferred.
• Excellent verbal and written communication.
• Strong customer service and organizational skills.
• Basic math and reading comprehension.
• Computer literacy; MS Office; EPIC EPM preferred.
• Bilingual English/Spanish or Portuguese a plus.
• Familiarity with medical/dental terminology.

Responsibilities

• Register new patients and walk-ins; verify appointments and insurance.
• Collect demographics and insurance data; ensure accuracy.
• Verify insurance and document payer for claims; collect co-pays.
• Answer telephone promptly and route calls.
• Explain payment options and assist with Sliding Fee Scale.
• Schedule/reschedule appointments; perform misc admin duties.
• Refer patients to Referral Coordinator.
• Ensure PCP referrals and motor vehicle/workers comp ins.

Skills

Verbal communication

Written communication

Customer service

Organizational skills

Problem solving

Multitasking

Education

High school diploma/GED

Tools

EPIC EPM

Microsoft Office

Word

Excel

Outlook

Job description

Harbor Health Services is an innovative, growing, mission‑based organization that lives, serves and collaborates with our community members to achieve our mission to help individuals reach their full potential through access to local, affordable services that promote health. Harbor provides medical, behavioral health, dental, and support services to more than 34,000 patients in Boston, the South Shore, and Cape Cod. Harbor Health also operates two Programs for All‑Inclusive Care for the Elderly in Mattapan and Brockton, providing comprehensive healthcare, transportation and social services for more than 450 frail elders who continue to live with dignity and independence in the community and a Woman, Infants and Children (WIC) Nutrition Program.

To help further the mission of Harbor, we are looking for two talented Dental Patient Access Representatives to join our team at the Ellen Jones Community Dental Center in Dennis, MA.

We offer an excellent, comprehensive benefits package including Health, Dental, Vision, Life, and Disability insurance, 403b Savings Plan, Generous Paid Time Off plus 11 additional Holidays and much more! Come join our great support team at the dental center!

Role

The Dental Patient Access Representative provides excellent customer service while greeting and assisting patients, families and guests entering the Health Center by registering new and existing patients; verifying scheduled appointments, insurance information and scheduling follow up appointments. The Dental Patient Access Representative effectively identifies and assesses patient needs and takes appropriate action to ensure that patient needs are met. We have a 40 hour and 32 hour weekly position available.

Responsibilities

• Accurately and efficiently collects and records dental patient information, registers new patients including walk‑ins.
• Ensures that all demographics and insurance information is accurate and current and data enters pertinent demographic patient data and account information.
• Verifies insurance information and documents payer on patient encounters to ensure accurate claim submission, collects co‑pays and/or payment on account in accordance with HHSI policy.
• Promptly and courteously answers the telephone and disseminates calls to appropriate staff.
• Educates patients on payment options, including discussing health and dental insurance coverage, submits applications for Health Safety Net Presumptive Determination, completes applications for Sliding Fee Scale Discounts as needed.
• Assists with patient appointments and rescheduling by patient and/or provider request.
• Performs related administrative duties (i.e. sorting mail, bump list, etc.)
• Refers patients as appropriate to Referral Coordinator.
• Ensures accuracy of PCP and/or obtains referrals and obtains Motor Vehicle and Workers Compensation Insurances as appropriate.

Requirements

• High school diploma/GED.
• 1 or more years of experience in a community health center and/or a professional or business environment, 3 or more years preferred.
• Excellent verbal and written communications skills.
• Excellent customer service, organizational skills, problem solving and priority setting skills.
• Basic Math and reading comprehension skills.
• Basic computer literacy, knowledge of Microsoft Office preferred including Word, Excel and Outlook; knowledge of EPIC Electronic Practice Management (EPM) highly desired.
• Bilingual: English and Spanish or Portuguese a plus.
• Familiarity with using Medical or Dental terminology preferred.
• Related bilingual skills can be substituted for up to 6 months of experience in a community health center and/or a professional business environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The salary range and/or hourly rate listed is a good faith determination of base compensation that may be offered to a successful applicant for this position at the time of this job advertisement.

When determining actual base salary and/or rate, several factors may be considered as applicable (e.g. location, years of relevant experience, education, training, and other factors as permissible by law). As such, most offers will not be at the top of the salary range.

Monday, Wednesday, Friday 8:00 AM-5:00 PM, Tuesday/Thursday 11:30 AM-8:00 PM and every Saturday 7:30 AM-12:00 PM

We have a full time (40 hours) and Part Time (32 hours) weekly.