Front Office Representative - Dental

suncoastchc; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

suncoastchc is seeking a Front Office Representative for its dental center. You will welcome patients, register them efficiently, and manage appointments with attention to HIPAA and billing details.

You will verify insurance, assist with claims and pre-authorizations, collect co-pays, and maintain accurate records in a fast-paced environment. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent required.
• Excellent verbal and written communication skills required.
• Strong interpersonal and customer service skills expected.
• Excellent organizational skills and attention to detail required.
• Good time management with ability to meet deadlines.
• Ability to work in a fast-paced environment.

Responsibilities

• Welcome and register patients professionally.
• Schedule, confirm, and manage dental appointments including cancellation/rescheduling.
• Verify insurance eligibility and assist with claims/referrals/pre-authorizations.
• Collect co-pays and payments and apply to patient accounts.
• Maintain HIPAA-compliant patient records.
• Answer phones and direct inquiries to the appropriate team.

Skills

Verbal communication

Written communication

Interpersonal skills

Customer service

Organizational skills

Attention to detail

Time management

Office equipment

Microsoft Office

Dental software/EMR

Education

High School Diploma or equivalent

Tools

Microsoft Office

Dental software/EMR

Job description

FRONT OFFICE REPRESENTATIVE - DENTAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for dental providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the dental team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, dental software, EMR or related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required