Dental Patient Finance & Experience Coordinator

PDS Health; West Chester Township (OH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Tuition Reimbursement

401K

Paid time to volunteer in your local社区

Job summary

West Chester Modern Dentistry is seeking a Healthcare Coordinator to partner with dentists, secure financial commitments, and guide patients through treatment options with clear, compassionate education.

You will become proficient in our PDS system, handle pre-authorizations, and address objections while maintaining a focus on the patient experience and operational excellence across the office.

Qualifications

• High School Diploma or general education degree (GED)
• Travel might be required between offices

Responsibilities

• Models company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient
• Achieve proficiency in PDS system and tools, skills, and talents to assist patients in making the best possible decision for their unique wants and needs
• Executes the HC Handoff in partnership with each clinician on every exam patient
• Subject Matter Expert on all available financial options to give patients choices to start dentistry that fits in their budget
• Professionally overcome common patient objections to starting treatment
• Obtain necessary insurance pre-authorizations for patients who need this prior to completing treatment
• Ensure the office is exemplifying the Comprehensive Care Model within the offices as well as referrals outside the office
• Active participant in daily morning huddles, monthly team meetings and any other meetings as required
• Thorough understanding of business imperatives and how the role directly impacts metrics and results
• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
• Becomes knowledgeable on the Mouth Body Connection and supports clinical excellence through comprehensive patient care
• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully always
• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
• Other duties and responsibilities as assigned

Skills

Knowledge of office practices

Financial acumen

Patient advocate

Multi-tasking

Communication skills

Team collaboration

Education

High School Diploma or GED

Job description

West Chester Modern Dentistry is seeking a Healthcare Coordinator to partner with dentists, secure financial commitments, and guide patients through treatment options with clear, compassionate education.

You will become proficient in our PDS system, handle pre-authorizations, and address objections while maintaining a focus on the patient experience and operational excellence across the office.