Dental Patient Experience & Treatment Coordinator

Gold Coast Dental; Orange (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Benefits

Retirement Plan through Cal Savers

Monthly Performance Bonuses

Paid Time Off

Career Growth Opportunities

Ongoing Training & Professional Dev

Job summary

Gold Coast Dental is seeking a dedicated Treatment Coordinator to guide patients through their treatment journey, explain insurance benefits, and help move plans forward with clarity and compassion.

We value energetic, organized team players who build trust with patients, coordinate with clinicians, and contribute to a positive, growth-oriented culture through ongoing training and development.

Qualifications

• 4+ years of experience as a Dental Treatment Coordinator, Patient Coordinator, or Dental Front Office professional.
• Strong ability to present treatment plans and help patients move forward with recommended care.
• Knowledge of dental procedures, insurance benefits, and financial arrangements.
• Excellent communication and relationship-building skills.
• Highly organized with strong attention to detail.
• Comfortable working in team-oriented environment.
• Experience with Open Dental software preferred.
• Experience with Cherry and Care Credit preferred.

Responsibilities

• Welcome every patient with warmth, professionalism, and genuine care.
• Build trust by listening to patients' concerns and understanding their goals.
• Educate patients on recommended treatment using clear, simple, and patient-friendly language.
• Help patients feel confident and comfortable moving forward with their care.
• Ensure every patient leaves with a positive experience and a clear understanding of their next steps.
• Present treatment plans in a compassionate, confident, and educational manner.
• Explain insurance benefits, financial estimates, and available payment options.
• Remove financial barriers by helping patients find solutions that fit their needs.
• Follow up with patients who have unscheduled treatment and encourage them to prioritize their oral health.
• Track treatment acceptance and contribute to practice growth.
• Schedule treatment efficiently while supporting provider productivity and patient convenience.
• Coordinate with clinical and administrative teams to ensure seamless patient care.
• Maintain accurate documentation and patient records.
• Assist with insurance verification, benefit breakdowns, and pre-authorizations as needed.
• Collaborate closely with doctors, hygienists, assistants, and front office staff.
• Participate in daily huddles, team meetings, and ongoing training.
• Help foster a positive, supportive, and high-performing culture.
• Contribute ideas that improve the patient experience and office success.

Skills

Excellent communication

Relationship building

Treatment plan presentation

Team collaboration

Tools

Open Dental

Cherry

Care Credit

Job description

Gold Coast Dental is seeking a dedicated Treatment Coordinator to guide patients through their treatment journey, explain insurance benefits, and help move plans forward with clarity and compassion.

We value energetic, organized team players who build trust with patients, coordinate with clinicians, and contribute to a positive, growth-oriented culture through ongoing training and development.