Dental Patient Experience Coordinator (Mon–Fri)

The Smilist; West Hartford (CT); Presencial; USD 28.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Professional development opportunities

Descripción de la vacante

The Smilist in West Hartford, CT is seeking a reliable Patient Coordinator to welcome patients, manage front desk inquiries, verify insurance details, and handle payments. This full-time role supports a fast-paced dental office and collaborates with clinicians to maintain an efficient daily schedule.

Ideal candidates will have dental reception experience, strong communication skills, and a patient-focused attitude.

Formación

• Previous experience as a dental receptionist or dental front desk coordinator.
• Dentrix experience preferred, but not required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• A friendly, professionalism and patient-focused attitude.
• A collaborative mindset and willingness to contribute to the success of the entire organization.
• Comfort discussing appointment scheduling, insurance information, and patient payments

Responsabilidades

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival.
• Handle front desk communications: Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and other team members.
• Coordinate patient check-in: Verify patient information, confirm insurance details, and ensure records are accurate and up to date.
• Support payment collection: Collect patient payments, communicate balances clearly, and assist with front-office financial transactions.
• Keep the office organized: Maintain accurate administrative records and support efficient daily front-office operations.
• Support the patient schedule: Help coordinate appointments, encourage patients to schedule recommended follow-up care, and minimize gaps in the schedule.
• Partner with the clinical team: Communicate patient arrivals promptly and collaborate with the dental team to keep the daily schedule running efficiently.
• Contribute to practice growth: Help patients navigate their dental visits, address routine questions, and create an experience that encourages them to return for continued care.

Conocimientos

Dental receptionist

Front desk coordination

Communication skills

Organizational skills

Multitasking

Herramientas

Dentrix

Descripción del empleo

The Smilist in West Hartford, CT is seeking a reliable Patient Coordinator to welcome patients, manage front desk inquiries, verify insurance details, and handle payments. This full-time role supports a fast-paced dental office and collaborates with clinicians to maintain an efficient daily schedule.

Ideal candidates will have dental reception experience, strong communication skills, and a patient-focused attitude.