Dental Patient Coordinator

The Smilist; Boston (MA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional growth opportunities

Job summary

The Smilist in Boston is seeking a Patient Coordinator to support patient care and front desk operations. You will greet patients, handle calls, verify information, and coordinate check-ins and payments. Join a warm, professional team committed to high-quality dental care.

The role is full-time, Monday through Friday, with competitive hourly pay and benefits. Dentrix experience is a plus, and we value strong communication and organizational skills.

Qualifications

• Previous experience as a dental receptionist or dental front desk coordinator
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment

Responsibilities

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival
• Handle front desk communications: Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and other team members
• Coordinate patient check-in: Verify patient information, confirm insurance details, and ensure records are accurate and up to date
• Support payment collection: Collect patient payments, communicate balances clearly, and assist with front-office financial transactions
• Keep the office organized: Maintain accurate administrative records and support efficient daily front-office operations
• Support the patient schedule: Help coordinate appointments, encourage patients to schedule recommended follow-up care, and minimize gaps in the schedule
• Partner with the clinical team: Communicate patient arrivals promptly and collaborate with the dental team to keep the daily schedule running efficiently
• Contribute to practice growth: Help patients navigate their dental visits, address routine questions, and create an experience that encourages them to return for continued care

Skills

Communication

Interpersonal skills

Organizational skills

Multitasking

Patient-focused attitude

Team collaboration

Tools

Dentrix

Job description

At The Smilist, we are committed to providing high-quality dental care in a warm, welcoming, and professional environment. Our team is passionate about creating positive patient experiences and making lives better, one smile at a time. We are looking for a reliable, friendly, and motivated Patient Coordinator to join our growing team and support our commitment to exceptional patient care.

Take a Glance at the Role!

• Location: Boston, MA
• Schedule: Full Time - Monday through Friday - no weekends!
• Pay Range: $26.00-$30.00 per hour
• Benefits: Health, dental, and vision insurance, plus opportunities for professional growth

What You’ll Do

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival
• Handle front desk communications: Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and other team members.
• Coordinate patient check-in: Verify patient information, confirm insurance details, and ensure records are accurate and up to date
• Support payment collection: Collect patient payments, communicate balances clearly, and assist with front-office financial transactions
• Keep the office organized: Maintain accurate administrative records and support efficient daily front-office operations
• Support the patient schedule: Help coordinate appointments, encourage patients to schedule recommended follow-up care, and minimize gaps in the schedule
• Partner with the clinical team: Communicate patient arrivals promptly and collaborate with the dental team to keep the daily schedule running efficiently
• Contribute to practice growth: Help patients navigate their dental visits, address routine questions, and create an experience that encourages them to return for continued care

Who You Are

• Previous experience as a dental receptionist or dental front desk coordinator
• Dentrix experience preferred, but not required
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment
• A friendly, professionalism and patient-focused attitude
• A collaborative mindset and willingness to contribute to the success of the entire organization
• Comfort discussing appointment scheduling, insurance information, and patient payments

What We Offer

• Competitive compensation
• Comprehensive benefits package, including health, dental, and vision insurance, along with additional benefits
• Opportunities for professional development and career growth
• A supportive team environment where your contributions make a difference
• The opportunity to help patients maintain healthier smiles while building lasting relationships within the community

If you are passionate about patient care, enjoy working as part of a collaborative dental team, and are looking for an opportunity to grow your career, we encourage you to apply and join The Smilist team.