Dental Front Desk & Patient Care Coordinator

The Smilist Dental; West Hartford (CT); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Professional growth opportunities

Job summary

The Smilist Dental in West Hartford, CT is seeking a reliable Patient Coordinator to join our friendly team. You will welcome patients, manage front desk communications, verify insurance details, and support smooth check-ins and payments.

You should have experience as a dental receptionist or front desk coordinator, strong communication and organizational skills, and a collaborative mindset. Dentrix experience is a plus. This full-time role offers health benefits and opportunities for growth.

Qualifications

• Previous experience as a dental receptionist or dental front desk coordinator.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• A friendly, professional and patient-focused attitude.
• A collaborative mindset and willingness to contribute to the success of the entire organization.
• Comfort discussing appointment scheduling, insurance information, and patient payments.

Responsibilities

• Welcome and assist patients: Create a warm, positive first impression and ensure every patient feels welcomed upon arrival.
• Handle front desk communications: Answer incoming calls, direct inquiries, relay messages, and communicate professionally with patients and other team members.
• Coordinate patient check-in: Verify patient information, confirm insurance details, and ensure records are accurate and up to date.
• Support payment collection: Collect patient payments, communicate balances clearly, and assist with front-office financial transactions.
• Keep the office organized: Maintain accurate administrative records and support efficient daily front-office operations.
• Support the patient schedule: Help coordinate appointments, encourage patients to schedule recommended follow-up care, and minimize gaps in the schedule.
• Partner with the clinical team: Communicate patient arrivals promptly and collaborate with the dental team to keep the daily schedule running efficiently.
• Contribute to practice growth: Help patients navigate their dental visits, address routine questions, and create an experience that encourages them to return for continued care.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Multitasking

Patient-focused

Collaborative mindset

Scheduling & payments conversations

Tools

Dentrix

Job description

The Smilist Dental in West Hartford, CT is seeking a reliable Patient Coordinator to join our friendly team. You will welcome patients, manage front desk communications, verify insurance details, and support smooth check-ins and payments.

You should have experience as a dental receptionist or front desk coordinator, strong communication and organizational skills, and a collaborative mindset. Dentrix experience is a plus. This full-time role offers health benefits and opportunities for growth.