Dental Patient Experience Coordinator

Real Life Dental Care; Blacksburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Real Life Dental Care in Blacksburg, VA is seeking a Patient Coordinator to join our team and deliver exceptional first impressions while coordinating patient flow. You will present treatment plans clearly and help patients understand options, including insurance benefits, to ensure smooth scheduling and care continuity.

The role emphasizes teamwork, a positive office culture, and a fast-paced environment where patient care comes first.

Qualifications

• Previous dental, healthcare, customer service, or sales experience preferred.
• Strong communication and relationship-building skills are essential.
• Comfortable discussing treatment recommendations and financial arrangements with patients.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Positive attitude and team-focused mindset.

Responsibilities

• Welcome patients and provide an exceptional first impression.
• Coordinate and present treatment plans in a clear, patient-friendly manner.
• Discuss financial options and help patients understand insurance benefits.
• Schedule appointments and support efficient provider scheduling.
• Follow up with patients regarding unscheduled treatment and outstanding care needs.
• Answer phones, respond to patient inquiries, and assist with administrative tasks.
• Work collaboratively with doctors and team members to ensure a seamless patient experience.
• Maintain accurate patient records and documentation.

Skills

Communication

Relationship-building

Multitasking

Customer service

Teamwork

Job description

Real Life Dental Care in Blacksburg, VA is seeking a Patient Coordinator to join our team and deliver exceptional first impressions while coordinating patient flow. You will present treatment plans clearly and help patients understand options, including insurance benefits, to ensure smooth scheduling and care continuity.

The role emphasizes teamwork, a positive office culture, and a fast-paced environment where patient care comes first.