Patient Experience & Billing Coordinator

VCU Dental Care; Richmond (VA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

401k plan

Paid holidays

PTO after 90 days

Job summary

VCU Dental Care in Richmond, VA is seeking a Patient Care Coordinator to ensure an optimal patient experience by managing scheduling, registration, and financial coordination.

As the primary contact for patients, you will verify insurance, support billing, and clearly explain balances, supporting a fast-paced, service-oriented team.

This on-site role offers comprehensive benefits and opportunities for professional development.

Qualifications

• Customer service skills to support patients, students, residents, faculty, and staff.
• Knowledge of dental terminology and office procedures preferred.
• Proficiency in Windows-based systems and accurate data entry.
• Ability to manage multiple priorities in a fast-paced environment.
• Clear explanation of balances and patient accounts.

Responsibilities

• Schedule appointments and manage registrations for patients.
• Provide billing support and verify insurance information.
• Communicate with patients regarding balances and account status.

Skills

Customer service

Dental terminology

Communication skills

Organization

Data entry

Independent and collaborative work

Balances explanation

Education

High school diploma

Customer service experience

Dental/medical office experience

Accounts receivable/insurance experience

Job description

VCU Dental Care in Richmond, VA is seeking a Patient Care Coordinator to ensure an optimal patient experience by managing scheduling, registration, and financial coordination.

As the primary contact for patients, you will verify insurance, support billing, and clearly explain balances, supporting a fast-paced, service-oriented team.

This on-site role offers comprehensive benefits and opportunities for professional development.