Dental Front Desk & Patient Experience Specialist

HEALTHY COMMUNITY HEALTH CENTER; Harrisonburg (VA); On-site; USD 22,000 - 23,000; Full time

Job summary

Healthy Community Health Center in Harrisonburg, VA is seeking a Patient Experience Coordinator to ensure a welcoming, patient-centered visit from first contact through check-in. This role supports a collaborative team and coordinates front-desk processes to make every patient interaction smooth and respectful.

Responsibilities include answering phones, organizing records, updating demographics and insurance data, scheduling clinics, checking in patients, and serving as a liaison between staff

Qualifications

• Must demonstrate professional practices and patient care coordination.
• Ethical accountability and confidentiality of patient and staff data.
• Ability to organize patient information and records.

Responsibilities

• Answering phones, locating and organizing patient records, and collaborating with all departments.
• Maintaining patient demographics and insurance records.
• Answering preliminary non-medical questions for patients.
• Organizing clinic calendars.
• Check in patients.
• Verifying demographics, insurance and sliding scale eligibility.
• Serving as a liaison between medical professionals and patients.
• Prepare the patients to have a successful interaction with the Health Center.
• Other responsibilities as assigned.

Skills

Typing skills

Interpersonal skills

Multitasking

Organize patient information

Work with public

Education

High school diploma or equivalent

Job description

Healthy Community Health Center in Harrisonburg, VA is seeking a Patient Experience Coordinator to ensure a welcoming, patient-centered visit from first contact through check-in. This role supports a collaborative team and coordinates front-desk processes to make every patient interaction smooth and respectful.

Responsibilities include answering phones, organizing records, updating demographics and insurance data, scheduling clinics, checking in patients, and serving as a liaison between staff