Dental Patient Coordinator

Riccobene Associates Family Dentistry; Leland (NC); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry is seeking a full-time Patient Coordinator for the Leland office to support front‑office operations. The role focuses on scheduling, insurance verification, payments, and accurate patient data for billing and reporting, delivering a positive patient experience.

The ideal candidate will have high school diploma, customer service experience, and the ability to multitask in a fast-paced environment while maintaining confidentiality and professionalism.

Qualifications

• High school diploma or equivalent required.
• Customer service experience required.
• Ability to multi-task in a fast-paced environment.
• Strong communication skills with patients and team members.
• Ethical conduct and confidentiality emphasized.

Responsibilities

• Greet patients and check them in/out in the patient management system.
• Schedule appointments, including same-day/next-day routing.
• Verify insurance and process payments.
• Balance registers and close out daily proceeds.
• Monitor office emails and voicemails; prepare end-of-day reports.
• Support Office Manager with end-of-day processes and issue escalation.

Skills

Communication

Customer service

Multi-tasking

Attention to detail

Teamwork

Confidentiality

Professional demeanor

Education

High school diploma

Tools

Patient management software

RevenueWell

Job description

Riccobene Associates Family Dentistryis looking for a full-time Patient Coordinator for our Leland office!

POSITION SUMMARY

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre‑authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi‑task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same‑day or next‑day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager

Other duties and responsibilities as assigned.

QUALIFICATIONS

• Ability to reliably arrive in time to support office opening and scheduled business hours
• Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
• Subject to background screening consistent with applicable law and job‑related business needs
• High school diploma or equivalent
• Customer Service experience
• Ability to work in a fast‑paced environment and manage competing priorities
• Ability to balance registers accurately
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer and organization skills
• Communicates clearly and professionally with patients and team members in person and by phone
• Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
• Dental or medical front desk experience preferred

Benefits

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance