Dental Patient Coordinator

Riccobene Associates Family Dentistry; Shallotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry in Shallotte, NC seeks a full-time Patient Coordinator to support front-office operations, manage scheduling, verify insurance, process payments, and ensure accurate patient data for billing and reporting.

The role focuses on delivering a positive patient experience, balancing registers daily, and assisting with end-of-day processes under the guidance of the Office Manager. Dental front desk experience is preferred.

Qualifications

• High school diploma or equivalent.
• Customer service experience required.
• Ability to work in a fast-paced environment and manage competing priorities.
• Must demonstrate strong communication and confidentiality.
• Dental or medical front desk experience preferred.

Responsibilities

• Support front-office operations by maintaining scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting.
• Greet and assist patients to ensure a positive front-office experience.
• Check-in and check-out patients and balance registers daily.
• Monitor office emails and voicemails; respond as needed.
• Support Office Manager with end-of-day processes and routing; escalate issues as required.

Skills

Customer service

Communication skills

Attention to detail

Computer skills

Organization

Teamwork

Independent thinking

Ethical conduct

Front desk experience

Education

High school diploma or equivalent

Job description

Riccobene Associates Family Dentistry is looking for a full-time Patient Coordinator for our Shallotte office!

POSITION SUMMARY

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

• Greeting and assisting patients professionally to ensure a positive front‑office experience
• Checking‑in patients to ensure they have all the necessary information in the patient management software
• Collecting co‑payments
• Checking‑out patients
• Running and processing applicable reports
• Monitor office emails
• Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
• Insurance Verification and pre‑authorizations
• Closing out and ensuring that registers are balanced daily
• Completing next day router preparation
• Ability to multi‑task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients, filling same‑day or next‑day schedule as needed
• Monitoring and responding to office voicemails
• Support Office Manager with EOD process
• Escalating issues to Office Manager

Other duties and responsibilities as assigned.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

• Ability to reliably arrive in time to support office opening and scheduled business hours
• Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
• Subject to background screening consistent with applicable law and job‑related business needs
• High school diploma or equivalent
• Customer Service experience
• Ability to work in a fast‑paced environment and manage competing priorities
• Ability to balance registers accurately
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer and organization skills
• Communicates clearly and professionally with patients and team members in person and by phone
• Ability to demonstrate independent thinking as well as a teamwork‑oriented approach
• Dental or medical front desk experience preferred

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance