Dental Treatment Coordinator (Future Opportunities in the Triangle Area)

Riccobene Associates Family Dentistry; Cary (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Riccobene Associates Family Dentistry is seeking a Treatment Coordinator to bridge clinical care and business operations. You will educate patients on treatment plans, guide financial options, and ensure a warm, efficient patient experience across our Cary-area practices.

Responsibilities include presenting plans, handling insurance billing, and coordinating scheduling with strong communication, time management, and confidentiality. Travel between locations may be required.

Qualifications

• Front office dental experience is required.
• Proficient with Microsoft Office and able to learn practice software.
• Familiarity with dental treatment plans and insurance preferred.
• Customer service oriented with strong communication.

Responsibilities

• Gather patient oral health history, concerns, and goals.
• Explain treatment plans and answer questions.
• Help prioritize treatment and plan scheduling and payment.
• Build trust and rapport with patients.
• Lead financial consultations for new patients.
• Explain and manage payment options and policies.
• Educate patients on dental benefits and how they apply.
• Handle insurance billing, posting, and claim estimates.
• Track accounts receivable and follow up on claims.
• Connect patients with outside financing options.
• Support the office with general duties.
• Greet and check in/out patients.
• Answer new patient inquiries and scheduling calls.
• Occasional extra duties as needed.

Skills

Front office experience

Customer service

Time management

Communication skills

Organizational skills

Scheduling

Billing knowledge

Travel flexibility

Phone skills

Confidentiality

Education

High school diploma or equivalent

Tools

Microsoft Office

Practice management software

Dental billing software

Job description

Riccobene Associates Family Dentistry is always interested in connecting with talented Treatment Coordinators throughout the Triangle area. If you enjoy building relationships, helping patients navigate financial options, and making a positive impact on their dental care journey, we'd love to get to know you. By joining our talent network, you'll be among the first to hear about future opportunities that match your skills and career goals.

About the Role

As our Treatment Coordinator, you'll be part educator, part advocate, and part financial guide - helping patients understand their treatment plans, feel comfortable with their options, and move forward with confidence. You'll be a key link between clinical care and the business side of the practice, all while delivering the warm, efficient experience our patients count on.

What You'll Do

• Sit down with patients to understand their oral health history, concerns, and goals
• Walk patients through their treatment plan, answering questions and addressing concerns
• Help patients prioritize treatment and map out a plan for scheduling and payment
• Build genuine trust and rapport with every patient
• Lead financial consultations for new patients and whenever a new treatment plan is presented
• Manage payment options and policies that uphold the practice’s financial integrity
• Educate patients on their dental benefits and how they apply to treatment
• Handle insurance billing, payment posting, and claim estimations
• Track dental benefit accounts receivable and follow up on claims to keep payments on time
• Connect patients with outside financing options and explain how they work
• Monitor patient account balances and support the practice’s collections process
• Welcome new patients to the practice - reviewing health history, explaining the doctor's exam, and highlighting what makes the practice special
• Greet and check patients in and out before and after treatment
• Answer incoming calls - new patient inquiries, emergencies, scheduling, records requests, and follow-ups
• Pitch in on general office duties as needed

What You Bring

• Previous front office dental experience required
• Comfort with computers and the ability to pick up new software, including Microsoft Office Suite
• Familiarity with dental treatment plans and insurance requirements preferred
• Experience with dental/medical practice management software a plus
• Initiative, dependability, and promptness
• Strong time management and organizational skills to juggle multiple priorities
• Comfort working in a fast-paced environment
• Strong written communication and presentation skills
• Willingness to travel between locations, if needed
• A balance of independent thinking and team collaboration
• Excellent phone skills and clear communication with patients and teammates alike
• Ability to reliably arrive in time to support office opening and scheduled business hours
  • Flexibility to adjust schedule occasionally based on business needs, in accordance with company timekeeping and wage policies
  • Subject to background screening consistent with applicable law and job-related business needs
  • High school diploma or equivalent
  • Customer Service experience
  • Ability to work in a fast-paced environment and manage competing priorities
  • Ability to balance registers accurately
  • Strong communication skills
  • Must exhibit ethical conduct & confidentiality
  • High attention to detail and accuracy
  • Strong computer and organization skills
  • Communicates clearly and professionally with patients and team members in person and by phone
  • Ability to demonstrate independent thinking as well as a teamwork-oriented approach
  • Dental or medical front desk experience preferred

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance