Dental Patient Coordinator

Commonwealth Dentistry; Colonial Heights (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Commonwealth Dentistry in Colonial Heights, VA is seeking a full-time Patient Coordinator to keep the office on schedule, greet patients, schedule appointments, enter data for billing, and ensure supplies are stocked. The role requires strong communication, accuracy, and the ability to multitask in a fast-paced environment.

Ideal candidates have a HS diploma or higher, experience at the front desk of a dental office is preferred, and familiarity with dental management software such as Eaglesoft

Qualifications

• Must be present by 7:45 am; clinic opens at 8:00 am.
• Flexible to be available before/after hours as needed.
• Passing of satisfactory credit check.
• HS Diploma or higher.
• Able to work in a fast-paced environment and under pressure.
• Ability to balance registers and manage multiple priorities.
• Strong communication and confidentiality.

Responsibilities

• Help the dental office stay on schedule and schedule new appointments.
• Enter patient data for billing purposes and maintain office supplies.
• Greet and communicate with patients in an empathetic, professional manner.
• Check-in and check-out patients; collect co-payments.
• Ensure registers are balanced daily and close out tasks.
• Multi-task to handle walk-ins and phone inquiries; call to confirm appointments.
• Escalate issues to the Office Manager as needed.

Skills

Welcoming demeanor

Check-in patients

Collect co-payments

Check-out patients

Balance cash registers

Multi-tasking

Scheduling

Call to confirm appointments

Escalation to Office Manager

Independent thinking & teamwork

Dental front desk experience (pref.)

Education

HS Diploma or higher

Tools

Eaglesoft

Denticon

Job description

Commonwealth Dentistry is looking for a full-time Patient Coordinator for our Colonial Heights Office!

POSITION SUMMARY

The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, communicates with patients in an efficient and empathetic manner, and generally keeps the office stocked with necessary supplies.

KEY COMPETENCIES

• Welcoming/greeting patients with a welcoming, professional, and polished demeanor
• Checking-in patients to ensure they have all the necessary information in the patient management software
• Collecting co-payments
• Checking-out patients
• Closing out and ensuring that registers are balanced daily
• Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
• Scheduling patients
• Calling to confirm appointments
• Escalating issues to Office Manager
• Other duties and responsibilities as assigned

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.

• Must be present by 7:45 am as clinic opens at 8:00am. Must be reliable.
• Flexibility to be accessible before and after hours based on business need
• Passing of satisfactory credit check
• HS Diploma or higher
• Ability to work in fast paced work environment and under pressure
• Ability to balance registers
• Strong communication skills
• Must exhibit ethical conduct & confidentiality
• High attention to detail and accuracy
• Strong computer skills, Eaglesoft and/or Denticon knowledge is a plus
• Outstanding organization skills
• Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
• Dental front desk experience is preferred, but not required

Language and Reasoning Abilities

• Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance