Dental Patient Concierge & Scheduling Specialist

Damien Center; Indianapolis (IN); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Paid time off (PTO) and holidays

Medical & dental plans

403b retirement with match

Job summary

Damien Center seeks a Dental Patient Coordinator to manage front-office operations for its dental clinic. You will greet patients, verify insurance, schedule appointments, collect payments, and coordinate recalls, ensuring timely access to care in a welcoming environment.

Your role supports the dental team by handling billing, eligibility checks, and patient communications while maintaining accurate records in the EHR system and aligning with health center policies.

Qualifications

• High school diploma required.
• 3 to 5 years of experience in a dental practice is required; CHC/FQHC setting preferred.
• Knowledge of dental terminology, insurance and billing required.
• Knowledge of dental practice management software; eClinicalWorks highly desired.
• Bilingual proficiency in English and Spanish preferred.

Responsibilities

• Greet patients upon arrival and update demographic information in the EHR.
• Schedule appointments and verify insurance; collect patient information.
• Explain payment plans and enroll patients in plans per procedures.
• Handle patient checkout and coordinate follow-ups and recalls.
• Monitor inbox and online booking tool; triage patient inquiries.
• Coordinate referrals and eligibility pre-authorizations.
• Maintain electronic patient records and department coordination.

Skills

Organizational skills

Interpersonal communication

Time management

Attention to detail

Bilingual English/Spanish

Education

High school diploma

Tools

eClinicalWorks

Job description

Damien Center seeks a Dental Patient Coordinator to manage front-office operations for its dental clinic. You will greet patients, verify insurance, schedule appointments, collect payments, and coordinate recalls, ensuring timely access to care in a welcoming environment.

Your role supports the dental team by handling billing, eligibility checks, and patient communications while maintaining accurate records in the EHR system and aligning with health center policies.