Dental Patient Care Coordinator

West Lakes Dentistry - Mound; Mound (MN); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical

Dental

401k

PTO

Job summary

West Lakes Dentistry in Mound, MN is seeking an experienced Patient Care Coordinator to join our busy practice. You will manage front-office operations, patient communications, scheduling, and daily workflows while supporting treatment coordination and financial discussions.

Ideal candidates bring strong dental front-office experience, proficiency with Open Dental, and the ability to thrive in a fast-paced team environment. We value reliability and a positive attitude.

Qualifications

• Previous dental front-office experience with strong patient interaction.
• Proficiency in dental software and digital communication workflows.
• Ability to manage scheduling, confirmations, and patient messaging.

Responsibilities

• Handle high-volume calls on a multi-line system with a friendly, professional approach.
• Schedule and optimize provider timetables for productivity.
• Coordinate check-in/out and daily front-office workflows.
• Manage patient messages, confirmations, and follow-up communications.
• Collaborate with clinical staff to coordinate patient care and scheduling.
• Support treatment coordination and patient financial discussions as needed.

Skills

Dental Front Office

Open Dental

PbN (Practice by Numbers)

Patient communication

Scheduling

Organizational skills

Tools

Open Dental

PbN

Job description

Patient Care Coordinator – Experienced Dental Front Office

West Lakes Dentistry | Mound, MN

Join a great team where your organizational skills, positive attitude, and ability to keep things moving make a difference every day!

West Lakes Dentistry is looking for a friendly, experienced, and highly organized Patient Care Coordinator to join our Mound team.

We are a busy, team-oriented dental practice looking for someone who enjoys helping patients, communicates confidently, and thrives in an environment where no two days are exactly alike.

Our ideal candidate is an experienced dental front-office professional who can confidently manage patient communications, scheduling, and daily front-office responsibilities while demonstrating the initiative and skills to grow into more advanced patient and treatment coordination.

What You'll Do

As a Patient Care Coordinator, you'll play an important role in creating an exceptional patient experience while helping our practice operate efficiently.

Your responsibilities will include:

• Managing incoming calls on a busy, multi-line phone system while maintaining a friendly, professional patient experience
• Scheduling appointments and helping maintain a productive, well-organized provider schedule
• Coordinating patient check-in, checkout, and daily front-office workflows
• Managing appointment confirmations, patient messages, and follow-up communications
• Responding to multiple patient and team needs while effectively prioritizing responsibilities
• Communicating closely with clinical team members to coordinate patient care and scheduling
• Following through on outstanding tasks, patient requests, and scheduling opportunities
• Supporting treatment coordination, patient financial discussions, and other advanced front-office responsibilities as your role develops

What We're Looking For

We're looking for someone who brings both strong dental front-office experience and a positive, team-focused attitude.

The ideal candidate:

• Has previous dental front-office experience and is proficient in Open Dental
• Has experience with patient communication and messaging platforms, preferably Practice by Numbers (PbN) or a similar system
• Is comfortable managing a high volume of calls on a multi-line phone system
• Has excellent verbal and written communication skills
• Can confidently multitask, prioritize, and manage competing responsibilities in a busy environment
• Is highly organized, detail-oriented, and consistent with follow-through
• Takes ownership of responsibilities and proactively identifies what needs to be done
• Understands the importance of accurate scheduling and maintaining a productive patient schedule
• Enjoys working collaboratively with both clinical and administrative team members
• Is dependable, adaptable, and brings a positive attitude to work each day
• Is interested in expanding their skills in treatment coordination and patient financial communication

Required Qualifications

• Previous dental front-office experience
• Working proficiency with Open Dental
• Strong patient communication, scheduling, and organizational skills
• Experience with digital patient messaging and communication workflows

Preferred Qualifications

• Experience with Practice by Numbers
• Experience with treatment coordination, insurance estimates, or patient financial arrangements
• Experience managing provider schedules and following up on unscheduled treatment

Schedule

• Monday: 6:30 AM – 4:00 PM
• Wednesday: 8:30 AM – 5:00 PM
• Thursday: 8:30 AM – 5:00 PM
• Friday: 6:30 AM – 3:00 PM

About West Lakes Dentistry

West Lakes Dentistry is a busy, privately owned dental practice committed to exceptional patient care, strong teamwork, and a positive work environment.

We believe our front-office team plays a critical role in both the patient experience and the success of our practice. We value team members who communicate well, support one another, take initiative, and genuinely care about helping patients.

If you're an experienced dental Patient Care Coordinator who enjoys a fast-paced environment, takes pride in staying organized, and wants to continue developing your skills with a supportive team, we'd love to hear from you!

Benefits:

• Medical
• Dental
• 401k
• PTO

Compensation:

• $25-$28/hour