Orthodontic Care Coordinator

Smilebuilderz LLC; Lancaster, Northern (Lancaster County, KY); On-site; USD 38,000 - 58,000; Full time

Job summary

Smilebuilderz LLC in Lancaster is seeking an Orthodontic Care Coordinator to manage the ortho schedule and coordinate patient appointments. You will greet patients, review paperwork, confirm consents, and present treatment options, timelines, and finances with professionalism.

Proactive communication, exceptional customer service, and the ability to multitask across platforms are essential to keep a full schedule and ensure patient satisfaction.

Qualifications

• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation.
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Responsibilities

• Greet all patients assigned to the ortho schedule.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial options
• Financial arrangements
• Schedule treatment
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Maintain accurate ASAP list to offer availabilities as needed.
• Patient care follow up.
• Monitor each patient's case and follow up to ensure they are satisfied with treatment provided.
• Provide checkup calls to all emergency and complex cases.

Skills

Exceptional customer service

Strong communication

Professional demeanor

Self motivation

Multitasking

Team oriented

Change facilitation

Keyboard/computer skills

Education

Dental/Orthodontic scheduling experience

Tools

Practice management software

Multi-line phone system

Job description

Description

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

Job Summary:

The Orthodontic Care Coordinator's primary responsibility is to manage the ortho schedule.

Essential Job Functions:

• Greet all patients assigned to the ortho schedule.
• Review all new patients' paperwork prior to visit when available, or at visit if not previously submitted and added to document center.
• Confirm all necessary consents and clearances are in patient document center prior to the time of appointment.
• Confirm appointments are scheduled correctly and in the appropriate time frames.
• Prepare and review daily schedule prior to the beginning of the day; present any concerns or modifications needed to maintain a full schedule.
• Prepare and present patient treatment to include: Doctor’s recommended treatment, Treatment options, Treatment timeline
• Patient education to the value of treatment recommendations.
• Financial options
• Financial arrangements
• Schedule treatment
• Maintain pre-authorization records, resubmission of denials, and scheduling of approvals.
• Maintain accurate ASAP list to offer availabilities as needed.
• Patient care follow up.
• Monitor each patient's case and follow up to ensure they are satisfied with treatment provided.
• Provide checkup calls to all emergency and complex cases.

Requirements

Other Functions:

• Assist with other projects and tasks as assigned by the General Manager.
• Policy, procedure, standards and scopes of practice.
• Exceptional customer service skills.
• Strong communication skills.
• Professional demeanor.
• Exceptional patient education ability.
• Self motivation
• Ability to multitask.
• Ability to facilitate change as directed.
• Excellent keyboard/computer skills.
• Team focused.

Machines/Tools/Equipment:

• Basic computer systems and practice management software.
• Multi-line phone system.