Patient Care Coordinator

Summit Dental; Ruidoso (NM); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

PTO and paid holidays

Traditional 401(k)

Roth 401(k)

Job summary

Summit Dental is seeking a Patient Care Coordinator to be the first point of contact for patients. You will manage front desk operations, coordinate appointments, handle correspondence, and support office management to create a welcoming and efficient environment for patients and staff.

The role requires excellent communication, professional demeanor, and strong administrative capabilities, with experience in dental front desk duties being a plus.

Qualifications

• Proficiency in Microsoft Office Suite (Word, Excel) and Dentrix Dental Software preferred.
• Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
• Excellent phone etiquette and customer service skills.
• Bilingual abilities are highly desirable to serve diverse client needs.
• Experience with front desk operations in medical or dental offices is a plus.

Responsibilities

• Greet patients warmly and provide exceptional customer service at all times.
• Manage a multi-line phone system and direct calls professionally.
• Maintain an organized front desk area including filing, data entry, and patient record proofreading.
• Schedule appointments and manage calendars using Dentrix dental software.
• Handle patient/Doctor correspondence via email, phone, fax, and mail with attention to detail.
• Support insurance claim submission, pre-authorizations, and aging reports.
• Coordinate office supplies, inventory control, and general administrative tasks.
• Present dental treatment plans and financials to patients with accuracy.

Job description

Overview

Summit Dental seeks a Patient Care Coordinator to serve as the first point of contact for our patients. The ideal candidate will possess excellent communication skills, a professional demeanor, and strong administrative capabilities. As the Patient Coordinator, you will manage daily front desk operations, coordinate appointments, handle correspondence, and support office management functions to ensure a welcoming and efficient environment for our patients.

Compensation

• $15 - $20 an hour based on experience

Schedule

• Full-time
• 4 day work week

Benefits

• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options

Duties

• Greet patients warmly and provide exceptional customer service at all times.
• Manage a multi-line phone system, directing calls accurately and professionally.
• Maintain an organized front desk area, including filing, data entry, and document proofreading for patient records.
• Schedule appointments and manage calendars using Dentrix dental software.
• Handle incoming and outgoing patient/Doctor correspondence via email, phone, fax, and postal mail with attention to detail.
• Support in Insurance Claim submittion and verification, preauthorizations, and Collection tasks, assisting with outstanding and Aging Reports .
• Coordinate office supplies, inventory control, and general administrative support to ensure smooth daily operations.
• Presenting dental treatment and financials to patients in detail with accuracy

Experience

• Proficiency in computer literacy, including Microsoft Office Suite (Word, Excel), and Dentrix Dental Software, preferred
• Strong organizational skills with the ability to prioritize tasks effectively in a fast-paced environment
• Excellent phone etiquette and customer service skills to handle inquiries professionally
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Experience with front desk operations in medical or dental offices is a plus; familiarity with Dental/Medical receptionist duties is beneficial
• Demonstrated ability to manage time efficiently while maintaining accuracy in data entry and filing tasks

Join our team as a Front Office Patient Coordinator to deliver outstanding administrative support that enhances operational efficiency and creates a welcoming atmosphere for all Patients and staff!