Dental Office Supervisor: Lead Front Desk & Patient Experience

Gentle Dental Careers; Kalama (WA); Presencial; USD 54.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee Assistance Program (EAP)

Medical, Dental, and Vision coverage

Pharmacy benefits

Basic Life, AD&D, and Long-Term DIS

6 Paid Holidays plus 2 Floating

Paid Time Off (80 hours annually)

401(k) with company match

Descripción de la vacante

Gentle Dental Salmon Creek seeks an experienced Office Supervisor to lead the front office, support daily clinical and administrative operations, and partner with providers and leadership to deliver high-quality dental care.

The role focuses on creating a collaborative, patient-centered environment, improving schedules, guiding team performance, and maintaining accurate records while upholding HIPAA and company policies.

Formación

• Minimum of 2 years of dental experience.
• Leadership, lead, or supervisory experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and problem-solving skills.
• Commitment to providing exceptional patient care and customer service.
• Bilingual skills are a plus.

Responsabilidades

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards.
• Assist with monitoring and improving provider schedules to support productivity and patient access.
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations.
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns.
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed.
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone.
• Assist with training and onboarding new front office team members on office processes and expectations.
• Help maintain accurate patient records, scheduling, and insurance information.
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture.
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives.
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service.
• Assist in managing daily patient flow and problem-solving operational challenges as they arise.
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment.
• Help ensure compliance with company policies, HIPAA regulations, and office procedures.

Conocimientos

Leadership

Communication

Organizational skills

Interpersonal skills

Problem-solving

Bilingual

Descripción del empleo

Gentle Dental Salmon Creek seeks an experienced Office Supervisor to lead the front office, support daily clinical and administrative operations, and partner with providers and leadership to deliver high-quality dental care.

The role focuses on creating a collaborative, patient-centered environment, improving schedules, guiding team performance, and maintaining accurate records while upholding HIPAA and company policies.