Dental Office Operations Lead

Interdent; Washington; On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Medical, Dental, and Vision coverage

Pharmacy benefits

Basic Life, AD&D, and LTD

6 Paid Holidays + 2 Floating Holidays

Paid Time Off (80 hours annually)

401(k) with company match

Job summary

Gentle Dental Salmon Creek is seeking an Office Supervisor to lead the front office, support scheduling, and ensure an excellent patient experience. The role partners with providers and office leadership to maintain operational excellence and a welcoming environment.

You will supervise, train, and support the front desk team, manage patient flow, and uphold HIPAA and company policies in a fast-paced dental practice. Day-to-day duties include scheduling, record-keeping, and customer service.

Qualifications

• 2+ years of dental office experience.
• Previous leadership or supervisory experience preferred.
• Strong communication, organizational and interpersonal skills.

Responsibilities

• Guide front office team in daily responsibilities and uphold office standards.
• Monitor and improve provider schedules to boost productivity and patient access.
• Fill open schedule time and minimize gaps or cancellations.
• Maintain professional communication with providers about scheduling and patient needs.
• Support patient experience and service recovery when needed.
• Ensure timely, friendly communication in person and by phone.
• Assist with training new front office staff and onboarding.
• Keep accurate patient records, scheduling, and insurance information.
• Collaborate with clinical and admin teams for smooth operations.
• Help implement office goals, workflows and operational initiatives.
• Monitor front office workflows for efficiency and service quality.
• Assist in managing daily patient flow and resolve operational challenges.
• Promote professionalism, accountability and patient-centered care.
• Ensure compliance with policies, HIPAA and procedures.

Skills

Dental experience

Leadership

Communication

Organization

Interpersonal

Attention to detail

Problem solving

Customer service

Bilingual

Job description

Gentle Dental Salmon Creek is seeking an Office Supervisor to lead the front office, support scheduling, and ensure an excellent patient experience. The role partners with providers and office leadership to maintain operational excellence and a welcoming environment.

You will supervise, train, and support the front desk team, manage patient flow, and uphold HIPAA and company policies in a fast-paced dental practice. Day-to-day duties include scheduling, record-keeping, and customer service.