Office Supervisor

Gentle Dental Careers; Kalama (WA); On-site; USD 54,000 - 58,000; Full time

Benefits offered by this job

Employee Assistance Program (EAP)

Medical, Dental, and Vision coverage

Pharmacy benefits

Basic Life, AD&D, and Long-Term DIS

6 Paid Holidays plus 2 Floating

Paid Time Off (80 hours annually)

401(k) with company match

Job summary

Gentle Dental Salmon Creek seeks an experienced Office Supervisor to lead the front office, support daily clinical and administrative operations, and partner with providers and leadership to deliver high-quality dental care.

The role focuses on creating a collaborative, patient-centered environment, improving schedules, guiding team performance, and maintaining accurate records while upholding HIPAA and company policies.

Qualifications

• Minimum of 2 years of dental experience.
• Leadership, lead, or supervisory experience preferred.
• Strong communication, organizational, and interpersonal skills.
• Ability to work in a fast-paced, team-oriented environment.
• Strong attention to detail and problem-solving skills.
• Commitment to providing exceptional patient care and customer service.
• Bilingual skills are a plus.

Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards.
• Assist with monitoring and improving provider schedules to support productivity and patient access.
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations.
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns.
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed.
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone.
• Assist with training and onboarding new front office team members on office processes and expectations.
• Help maintain accurate patient records, scheduling, and insurance information.
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture.
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives.
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service.
• Assist in managing daily patient flow and problem-solving operational challenges as they arise.
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment.
• Help ensure compliance with company policies, HIPAA regulations, and office procedures.

Skills

Leadership

Communication

Organizational skills

Interpersonal skills

Problem-solving

Bilingual

Job description

At Gentle Dental, we believe exceptional patient care starts with exceptional teams. We are seeking an experienced and motivated Office Supervisor who is passionate about patient care, team leadership, and creating a positive, supportive experience for both patients and staff.

In this role, you will support the day-to-day clinical and administrative operations of the practice while partnering closely with providers and office leadership to deliver high-quality, comprehensive dental care. The Office Supervisor plays a key role in fostering a collaborative, efficient, and patient-focused environment that supports both operational success and an outstanding patient experience.

With a culture rooted in innovation and a wellness-focused approach to dentistry, Gentle Dental is committed to improving the overall health and confidence of the communities we serve. Our teams play an essential role in building lasting patient relationships through education, compassion, teamwork, and exceptional care.

Reporting Relationship

• Reports to the Practice Manager

Schedule

• Full Time including one (1) Saturday per month

Pay Information

$26.00 - $28.00 per hour/DOE

Office Location

Gentle Dental Salmon Creek

800 NE Tenney Road

Suite B201

Salmon Creek, WA 98685, USA

Position Responsibilities

• Support and guide the front office team in completing daily responsibilities, maintaining accountability, and following office standards
• Assist with monitoring and improving provider schedules to support productivity and patient access
• Help identify opportunities to fill open schedule time and minimize gaps or cancellations
• Maintain clear and professional communication with providers regarding scheduling updates, patient needs, and operational concerns
• Support patient experience by assisting with patient questions, concerns, and service recovery when needed
• Ensure patients receive timely, friendly, and professional communication both in person and over the phone
• Assist with training and onboarding new front office team members on office processes and expectations
• Help maintain accurate patient records, scheduling, and insurance information
• Work collaboratively with clinical and administrative teams to support smooth daily operations and a positive office culture
• Support the Practice Manager in implementing office goals, workflows, and operational initiatives
• Monitor front office workflows to ensure efficiency, organization, and exceptional customer service
• Assist in managing daily patient flow and problem-solving operational challenges as they arise
• Promote professionalism, teamwork, accountability, and patient-centered care within the office environment
• Help ensure compliance with company policies, HIPAA regulations, and office procedures

Required Qualifications

• Minimum of 2 years of dental experience required
• Previous leadership, lead, or supervisory experience preferred
• Strong communication, organizational, and interpersonal skills
• Ability to work effectively in a fast-paced, team-oriented environment
• Strong attention to detail and problem-solving skills
• Commitment to providing exceptional patient care and customer service
• Bilingual skills are a plus

Why Join Gentle Dental?

At Gentle Dental, we invest in our people and create opportunities for career growth, development, and long-term success. Our teams are supported by a collaborative culture that values innovation, service excellence, and patient-centered care. We believe in supporting our employees both professionally and personally while creating an environment where team members feel valued, respected, and empowered to make a difference.

If you are passionate about helping patients improve their health and confidence while working alongside a supportive and experienced team, we would love to hear from you.

Benefits

• Employee Assistance Program (EAP)
• Medical, Dental, and Vision coverage for employees and eligible dependents
• Pharmacy benefits
• Basic Life, AD&D, and Long-Term Disability insurance
• 6 Paid Holidays plus 2 Floating Holidays annually
• Paid Time Off (80 hours annually for hourly team members)
• 401(k) with company match

To comply with Washington State’s pay transparency laws (RCW 49.58.110), this job posting includes a designated email address for the Washington State Department of Labor & Industries to send any notices of noncompliance: [e-mail]

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.