Dental Office Receptionist & Patient Experience Lead

PDS Health; Costa Mesa (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K

Volunteer time

Job summary

PDS Health is seeking a welcoming Receptionist for the 17th Street Modern Dentistry location. You will greet patients, answer calls, schedule appointments, and support the front desk with accurate patient registration and payments.

Ideal candidates bring strong communication, organization, and customer service skills to ensure a positive patient experience and smooth daily operations in a fast-paced dental office.

Qualifications

• High School Diploma or GED is required.
• Preferred: coursework or training in dentistry, insurance, or business.

Responsibilities

• Model company culture and uphold PPE standards.
• Help patients check in and stay connected after arrival.
• Schedule appointments to optimize providers’ day.
• Greet patients and guests in a professional, friendly manner.
• Answer phones promptly and handle calls efficiently.
• Complete front office tasks daily.
• Post payments to patient accounts.
• Manage patient registrations and check-ins in the practice management system.
• Notify back office of patient arrivals and share pertinent information.
• Confirm appointments per policy.
• Respond to patient messages from the Contact Center promptly.
• Participate in daily huddles and team meetings.
• Understand how role impacts key metrics and brand.

Skills

Office knowledge

Technology proficiency

Patient insurances

Results oriented

Patient advocate

Process oriented

Financial acumen

Influencer

Time management

Communication

Confidentiality

Organized

Education

High School Diploma / GED

Tools

Practice management system

Job description

PDS Health is seeking a welcoming Receptionist for the 17th Street Modern Dentistry location. You will greet patients, answer calls, schedule appointments, and support the front desk with accurate patient registration and payments.

Ideal candidates bring strong communication, organization, and customer service skills to ensure a positive patient experience and smooth daily operations in a fast-paced dental office.