Dental Office Ops Leader | Patient Experience & Growth

Passion Dental; Chicopee (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and 401(k)

Bonus opportunities

Career growth opportunities

Collaborative and patient-focused team

Job summary

Passion Dental in Chicopee, MA is seeking an experienced Office Manager to lead the daily operations of our practice. You will oversee front office and clinical support, drive patient satisfaction, and help the team meet patient care and financial goals.

The ideal candidate is a strong leader who can build high-performing teams, manage scheduling and productivity, and collaborate with doctors to grow the practice while ensuring compliance and a positive patient experience.

Qualifications

• Proven leadership in a dental/medical office setting.
• Experience managing front office and clinical support teams.
• Ability to optimize patient flow and scheduling to maximize patient experience and efficiency.

Responsibilities

• Oversee day-to-day operations of the dental practice
• Lead and support front office and clinical support team members
• Ensure a positive patient experience from scheduling through treatment completion
• Manage scheduling, patient flow, and office productivity
• Support treatment acceptance and patient financial discussions
• Monitor office performance and key metrics
• Assist with hiring, onboarding, and training team members
• Address patient concerns and resolve issues professionally
• Partner with doctors and leadership to support practice growth
• Ensure compliance with company policies and industry regulations

Skills

Leadership

Team building

Scheduling

Operations management

Customer service

Financial discussions

Job description

Passion Dental in Chicopee, MA is seeking an experienced Office Manager to lead the daily operations of our practice. You will oversee front office and clinical support, drive patient satisfaction, and help the team meet patient care and financial goals.

The ideal candidate is a strong leader who can build high-performing teams, manage scheduling and productivity, and collaborate with doctors to grow the practice while ensuring compliance and a positive patient experience.