Dental Office Operations Leader | Growth & Patient Care

Kids for the Future; Chicopee (MA); On-site; USD 62,000 - 85,000; Full time

Job summary

Passion Dental in Chicopee, MA is seeking an experienced Office Manager to lead the daily operations of our practice. The Office Manager will oversee operations, support team development, ensure an exceptional patient experience, and help the practice achieve its financial goals.

This role suits a strong leader who thrives in a fast-paced dental environment and enjoys building high-performing teams. Competitive compensation, benefits, and opportunities for growth are offered.

Qualifications

• Minimum 3 years of dental office management experience.
• Strong understanding of dental insurance and patient financing.
• Experience with dental software (Dentrix/Eaglesoft/Open Dental).

Responsibilities

• Oversee day-to-day operations of the dental practice.
• Lead and support front office and clinical staff.
• Ensure a positive patient experience from scheduling to treatment.
• Manage scheduling, patient flow, and office productivity.
• Support treatment acceptance and patient financial discussions.
• Monitor office performance and key metrics.
• Assist with hiring, onboarding, and training.
• Address patient concerns professionally.
• Partner with doctors and leadership to support practice growth.
• Ensure compliance with company policies and industry regulations.

Skills

Office management

Team leadership

Communication skills

Customer service

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Passion Dental in Chicopee, MA is seeking an experienced Office Manager to lead the daily operations of our practice. The Office Manager will oversee operations, support team development, ensure an exceptional patient experience, and help the practice achieve its financial goals.

This role suits a strong leader who thrives in a fast-paced dental environment and enjoys building high-performing teams. Competitive compensation, benefits, and opportunities for growth are offered.