Dental Operations Manager

Passion Dental; Chicopee (MA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision, and 401(k)

Bonus opportunities

Career growth opportunities

Collaborative and patient-focused team

Job summary

Passion Dental in Chicopee, MA is seeking an experienced Office Manager to lead the daily operations of our practice. You will oversee front office and clinical support, drive patient satisfaction, and help the team meet patient care and financial goals.

The ideal candidate is a strong leader who can build high-performing teams, manage scheduling and productivity, and collaborate with doctors to grow the practice while ensuring compliance and a positive patient experience.

Qualifications

• Proven leadership in a dental/medical office setting.
• Experience managing front office and clinical support teams.
• Ability to optimize patient flow and scheduling to maximize patient experience and efficiency.

Responsibilities

• Oversee day-to-day operations of the dental practice
• Lead and support front office and clinical support team members
• Ensure a positive patient experience from scheduling through treatment completion
• Manage scheduling, patient flow, and office productivity
• Support treatment acceptance and patient financial discussions
• Monitor office performance and key metrics
• Assist with hiring, onboarding, and training team members
• Address patient concerns and resolve issues professionally
• Partner with doctors and leadership to support practice growth
• Ensure compliance with company policies and industry regulations

Skills

Leadership

Team building

Scheduling

Operations management

Customer service

Financial discussions

Job description

Description Passion Dental is seeking an experienced and motivated Office Manager to lead the daily operations of our XXXXXXX practice. The Office Manager will be responsible for overseeing office operations, supporting team development, ensuring an exceptional patient experience, and helping the practice achieve operational and financial goals. This position is ideal for a strong leader who thrives in a fast-paced dental environment and enjoys building high-performing teams.

Responsibilities

Oversee day-to-day operations of the dental practiceLead and support front office and clinical support team membersEnsure a positive patient experience from scheduling through treatment completionManage scheduling, patient flow, and office productivitySupport treatment acceptance and patient financial discussionsMonitor office performance and key metricsAssist with hiring, onboarding, and training team membersAddress patient concerns and resolve issues professionallyPartner with doctors and leadership to support practice growthEnsure compliance with company policies and industry regulations

Why Join Passion Dental?

Established patient base Supportive leadership team Competitive compensation and bonus opportunities Medical, dental, vision, and 401(k) benefits Career growth opportunities Collaborative and patient-focused culture