Dental Office Operations Lead | Patient Experience

Smile Brands Inc.; Crystal River (FL); On-site; USD 37,000 - 41,000; Full time

Job summary

Smile Brands Inc. is seeking an Assistant Office Manager to lead daily operations of a dental practice in Crystal River, FL. You will partner with the dentist and clinical team to deliver exceptional patient care while supporting staff performance and practice growth.

You will coach the office team, manage scheduling, monitor production and collections, and ensure compliance with company policies and dental standards, creating a welcoming environment for patients.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and the day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• A patient-first mindset and commitment to creating an exceptional experience.
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• A positive, collaborative leadership style.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Skills

Team leadership

Communication skills

Patient-focused

Problem-solving

Time management

Job description

Smile Brands Inc. is seeking an Assistant Office Manager to lead daily operations of a dental practice in Crystal River, FL. You will partner with the dentist and clinical team to deliver exceptional patient care while supporting staff performance and practice growth.

You will coach the office team, manage scheduling, monitor production and collections, and ensure compliance with company policies and dental standards, creating a welcoming environment for patients.