Dental Office Ops Leader - Patient Experience & Growth

Smile Brands Inc.; Florida; On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k plan

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Pet insurance

Job summary

Smile Brands Inc. is seeking an Assistant Office Manager to lead day-to-day operations of a dental practice in Florida, supporting doctors, clinical staff and the office team to deliver exceptional patient care.

You will oversee scheduling, performance metrics and office resources, while fostering a collaborative, patient-first culture and ensuring compliance with policies and standards.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• A patient-first mindset and commitment to creating an exceptional experience.
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• A positive, collaborative leadership style.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Skills

Leadership

Communication

Interpersonal

Patient-first

Prioritization

Problem-solving

Detail-orientation

Scheduling metrics

Job description

Smile Brands Inc. is seeking an Assistant Office Manager to lead day-to-day operations of a dental practice in Florida, supporting doctors, clinical staff and the office team to deliver exceptional patient care.

You will oversee scheduling, performance metrics and office resources, while fostering a collaborative, patient-first culture and ensuring compliance with policies and standards.