Dental Office Operations Lead - Growth & Patient Experience

PDS Health; West Covina (CA); On-site; USD 37,000 - 49,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

401K

Volunteer time

Job summary

West Covina Dental Group and Orthodontics is seeking an Assistant Operations Manager to support the Operations Manager in achieving financial performance and growth for the location. You will supervise front office staff and help drive the Perfect Patient Experience (PPE) to gain Patients for Life (PFL).

You’ll lead daily huddles, ensure regulatory compliance, and collaborate with clinicians to educate patients, while maintaining the company culture and standards in a fast-paced dental practice

Qualifications

• High School Diploma or GED required.
• Preferred coursework or on-the-job training in dentistry, insurance, or business.

Responsibilities

• Models company culture, values, standards and best operational practices.
• Acts as manager in Operations Manager's absence.
• Plans and prepares work schedules and assigns team members.
• Develops patient communication skills and facilitates learning.
• Executes PPE to drive Patients for Life goals.
• Lead daily huddles and other required meetings.
• Ensure adherence to cash management and accounting protocols.
• Provide feedback on tactics affecting financial/patient outcomes.
• Maintain facility cleanliness and standards.
• Demonstrate PDS brand stewardship.
• Support clinician education and referrals.

Skills

Results Oriented

Team Builder

Patient Advocate

Process Focused Operator

Financial Acumen

Influencer

Self-motivated

Multi-tasking

Interpersonal Communication

Confidentiality

Organized, Detail-oriented

Education

High School Diploma or GED

Dentistry/Business coursework (Preferred)

Job description

West Covina Dental Group and Orthodontics is seeking an Assistant Operations Manager to support the Operations Manager in achieving financial performance and growth for the location. You will supervise front office staff and help drive the Perfect Patient Experience (PPE) to gain Patients for Life (PFL).

You’ll lead daily huddles, ensure regulatory compliance, and collaborate with clinicians to educate patients, while maintaining the company culture and standards in a fast-paced dental practice