Dental Office Manager — Patient Experience + Ops Lead

Friendly Dental Group; Forest Homes (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Friendly Dental Group seeks an energetic Office Manager to support our expanding dental practice and ensure a smooth, welcoming patient experience while overseeing front-office operations.

The role requires 3+ years in a general dentistry setting, expertise in dental insurance/billing, and proficiency with Dentrix/Eaglesoft/Open Dental. Bilingual English/Spanish is a plus; growth opportunities available.

Qualifications

• Minimum 3 years of experience in a general dentistry office.
• Strong understanding of dental insurance, billing, and claims processes.
• Experience with Dentrix, Eaglesoft, Open Dental, or similar dental software.
• Excellent communication skills and a team-driven mindset.
• Ability to multitask and stay organized in a busy, patient-focused environment.
• Bilingual (English/Spanish) abilities are a plus.

Responsibilities

• Manage incoming calls, patient inquiries, and appointment scheduling.
• Verify insurance benefits ahead of patient appointments and maintain accurate records.
• Confirm appointments and review estimated out-of-pocket costs with patients; provide basic insurance guidance when needed.
• Review treatment plans with patients, discuss financial estimates, and ensure all documentation is signed and scanned.
• Submit pre-authorizations prior to treatment when required.
• Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered.
• Prepare, review, and submit insurance claims promptly and correctly.
• Reconcile EOBs and insurance payments; confirm allowable amounts and post payments and write-offs accurately.
• Follow up on unpaid claims, insurance denials, and outstanding balances in a timely manner.
• Support daily front-office operations, including check-in, check-out, and coordinating with clinical teams.

Skills

Communication skills

Teamwork

Multitasking

Organization

Bilingual

Tools

Dentrix

Eaglesoft

Open Dental

Job description

Friendly Dental Group seeks an energetic Office Manager to support our expanding dental practice and ensure a smooth, welcoming patient experience while overseeing front-office operations.

The role requires 3+ years in a general dentistry setting, expertise in dental insurance/billing, and proficiency with Dentrix/Eaglesoft/Open Dental. Bilingual English/Spanish is a plus; growth opportunities available.