Dental Office Manager: Lead Ops & Patient Experience

Paycom - ATS; New Britain (CT); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Paid vacation

Paid holidays

Paid sick time

Dental benefits

401(k) plan

Consistent schedule

Job summary

NBR-Pediatric Dentistry and Orthodontics in New Britain, CT is hiring an experienced Office Manager to oversee daily operations of the patient-focused dental practice. You will lead front office staff, optimize the provider schedule, and ensure accurate billing and payroll processes.

The role emphasizes patient experience, team collaboration, and data-driven performance improvement. The ideal candidate has prior dental office management experience, strong organizational skills, and the ability

Qualifications

• Prior Dental Office Manager experience required.
• Hands-on experience with dental insurance processes, billing, and patient financial coordination.
• Proven ability to lead and support administrative teams in a fast-paced dental practice environment.
• Experience managing HR-related matters within the office.
• Strong organizational, communication, and problem-solving skills.
• Experience managing provider schedules and supporting efficient patient flow.
• Experience interpreting practice performance reports including production, collections, and scheduling metrics.
• Experience with dental practice management software preferred.

Responsibilities

• Oversee day-to-day operations of the dental office to ensure an organized, efficient, and patient-centered environment.
• Lead and support front office and administrative team members while fostering a positive, collaborative team culture.
• Manage and optimize the provider schedule to support productivity, efficient patient flow, and a positive patient experience.
• Responsible for insurance verification, billing processes, and patient financial communication to ensure accuracy and clarity.
• Run and review key practice reports to monitor scheduling efficiency, production, collections, and overall office performance.
• Review and confirm employee timecards, hours worked, and PTO to ensure accurate payroll submission.
• Support treatment plan presentation and case acceptance through effective patient communication, financial coordination, and scheduling follow-through.
• Collaborate closely with providers and leadership to support practice goals, patient satisfaction, and overall office performance.
• Participate in weekly and monthly meetings to collaborate with leadership and stay aligned on KPI’s.
• Perform other duties and responsibilities as assigned by management.

Skills

Dental office management

Healthcare administration

Staff leadership

HR management

Communication

Problem solving

Tools

Dental PM Software

Job description

NBR-Pediatric Dentistry and Orthodontics in New Britain, CT is hiring an experienced Office Manager to oversee daily operations of the patient-focused dental practice. You will lead front office staff, optimize the provider schedule, and ensure accurate billing and payroll processes.

The role emphasizes patient experience, team collaboration, and data-driven performance improvement. The ideal candidate has prior dental office management experience, strong organizational skills, and the ability