Dental Office Manager: Lead Operations & Team Excellence

DirectDental; Athol (MA); On-site; USD 44,000 - 52,000; Full time

Benefits offered by this job

Wide range of benefits

Job summary

Confidential Dental Practice in Athol, MA is seeking an experienced Dental Office Manager to lead daily operations and guide a friendly team. You will oversee scheduling, patient flow, front office tasks, and billing coordination to maintain a smooth, patient-focused environment.

The ideal candidate will coach staff, monitor performance, ensure compliance, and balance patient care with business needs. This full-time role offers a comprehensive benefits package and a long-term leadership

Qualifications

• Experience in dental office management or dental practice administration.
• Knowledge of general dentistry workflows and front office operations.
• Strong leadership and coaching abilities.
• Excellent organizational and multi-tasking skills.
• Familiarity with dental billing, insurance verification, and scheduling systems.
• Strong communication, problem-solving, and patient relations.

Responsibilities

• Oversee day-to-day operations to ensure smooth workflows.
• Lead, support, and motivate administrative and clinical teams.
• Manage scheduling, patient flow, and appointment coordination.
• Oversee front office functions including patient check-in/check-out and phone communications.
• Monitor practice performance and key operational metrics.
• Support billing, insurance verification, claims follow-up, and accounts receivable processes.
• Maintain organized schedules to support provider productivity and patient access.
• Assist with staff training, onboarding, and ongoing team development.
• Address patient concerns professionally to ensure a positive experience.
• Maintain compliance with office policies, privacy requirements, and applicable regulations.
• Identify opportunities to improve systems and overall office efficiency.
• Foster a positive, accountable, team-oriented workplace culture.

Job description

Confidential Dental Practice in Athol, MA is seeking an experienced Dental Office Manager to lead daily operations and guide a friendly team. You will oversee scheduling, patient flow, front office tasks, and billing coordination to maintain a smooth, patient-focused environment.

The ideal candidate will coach staff, monitor performance, ensure compliance, and balance patient care with business needs. This full-time role offers a comprehensive benefits package and a long-term leadership