Dental Office Operations Lead & Front Desk Coordinator

Passion Dental LLC; Lawrence (MA); On-site; USD 22,000 - 26,000; Full time

Job summary

Passion Dental LLC in Lawrence, MA is seeking an Assistant Office Manager to support the Office Manager in daily practice operations. The role requires supervising administrative staff, ensuring excellent patient service, and maintaining HIPAA compliance.

You will participate in staff interviews, training, and scheduling, while driving marketing goals and maintaining patient relationships in a fast-paced dental office setting.

Qualifications

• Experience supervising administrative staff.
• Strong customer service and communication skills.
• Knowledge of HIPAA regulations and patient privacy.

Responsibilities

• Provide oversight to the administrative team to ensure excellent customer service.
• Assist in interviewing and training new staff.
• Collaborate with the Office Manager to optimize staffing and scheduling.
• Lead and motivate staff to perform duties effectively.
• Manage staff assignments and ensure policy compliance.
• Contribute to marketing goals and monitor patient relations.
• Handle patient complaints and HIPAA compliance.
• Oversee billing and insurance statements.

Skills

Leadership

Customer service

HIPAA compliance

Billing & claims

Job description

Passion Dental LLC in Lawrence, MA is seeking an Assistant Office Manager to support the Office Manager in daily practice operations. The role requires supervising administrative staff, ensuring excellent patient service, and maintaining HIPAA compliance.

You will participate in staff interviews, training, and scheduling, while driving marketing goals and maintaining patient relationships in a fast-paced dental office setting.