Dental Office Manager: Lead Operations, Patient Experience & Growth

Smile Brands Inc.; Stockton (CA); On-site; USD 73,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental options

Vision coverage

Paid time off

401k plan

Job summary

Smile Brands Inc. is seeking a Dental Office Manager to lead the daily operations of a dental practice, ensuring an outstanding patient experience. You will coach the office team, manage scheduling, and work with the dentist and clinical staff to achieve practice goals and growth.

The role emphasizes a patient-first mindset, strong communication, and the ability to optimize performance metrics while maintaining compliance and a welcoming environment for all patients.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• Patient-first mindset and commitment to exceptional experience.
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• Positive, collaborative leadership style.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Skills

Office management

Leadership

Communication

Organizational skills

Customer service

Job description

Smile Brands Inc. is seeking a Dental Office Manager to lead the daily operations of a dental practice, ensuring an outstanding patient experience. You will coach the office team, manage scheduling, and work with the dentist and clinical staff to achieve practice goals and growth.

The role emphasizes a patient-first mindset, strong communication, and the ability to optimize performance metrics while maintaining compliance and a welcoming environment for all patients.