Dental Office Leader: Patient-First Ops & Growth

Smile Brands Inc.; Tacoma (WA); On-site; USD 90,000 - 92,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health Savings Account (HSA)

Telemedicine

Flexible Spending Accounts (FSA)

Life insurance

Disability insurance

Employee discount programs

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Dental Office Manager to lead day-to-day dental office operations, support the team, and partner with the doctor and clinical staff to create a positive, productive practice environment.

You will oversee scheduling, performance metrics, budgeting, and compliance while fostering a patient-first culture and seamless patient experiences. This role operates Monday–Friday, 8–5, with a compensation range of $90,000–$92,000 per year.

Qualifications

• 1+ year of experience managing or leading a dental office.
• Experience leading, coaching or developing a team.
• Knowledge of dental terminology and the day-to-day operations of a dental practice.
• Strong communication and interpersonal skills.
• A patient-first mindset and commitment to creating an exceptional experience.
• Ability to prioritize, problem-solve and make decisions in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Comfort working with practice performance, scheduling and financial metrics.
• A positive, collaborative leadership style.

Responsibilities

• Lead the day-to-day operations of the dental practice, ensuring the office runs efficiently and delivers an exceptional patient experience.
• Partner with the dentist and clinical team to support practice goals, patient care and overall practice growth.
• Lead, coach and develop the office team, creating a culture of collaboration, accountability and engagement.
• Oversee patient scheduling and help ensure the practice is operating at its full potential.
• Monitor practice performance, including production, collections and accounts receivable, and identify opportunities for improvement.
• Manage office expenses, supplies and operational resources.
• Support recruiting, onboarding, training and retention of team members.
• Help create a welcoming environment for patients and ensure concerns are addressed quickly and professionally.
• Ensure the practice follows company policies, regulatory requirements and applicable dental compliance standards.
• Monitor equipment and facility needs and coordinate maintenance when necessary.
• Recognize opportunities to improve the patient and team experience and turn ideas into action.

Skills

Dental office management

Team leadership

Dental terminology

Communication skills

Patient-first mindset

Prioritization

Organizational skills

Financial metrics awareness

Collaborative leadership

Job description

Smile Brands Inc. is seeking a Dental Office Manager to lead day-to-day dental office operations, support the team, and partner with the doctor and clinical staff to create a positive, productive practice environment.

You will oversee scheduling, performance metrics, budgeting, and compliance while fostering a patient-first culture and seamless patient experiences. This role operates Monday–Friday, 8–5, with a compensation range of $90,000–$92,000 per year.