Dental Office Manager

POUYAN DDS AND KHANIDEH DDS INC; Santa Monica (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Opportunity for advancement

Professional development assistance

Retirement plan

Job summary

Santa Monica LiveWell Dentistry, a patient-centered family practice in Santa Monica, seeks an experienced operations leader to scale the business and elevate financial and operational performance. You will partner with owners to drive P&L, optimize revenue, and develop scalable systems.

Key duties include building high-performing teams, creating SOPs, improving scheduling and patient flow, and advancing the patient experience as the practice grows in a competitive market.

Qualifications

• 5+ years dental practice management or healthcare operations
• Proven track record driving financial performance and operational excellence
• Deep understanding of dental metrics, insurance, and PM software
• Strong analytical skills with ability to translate data into strategy
• Experience building and leading high-performing teams
• Excellent communication and emotional intelligence

Responsibilities

• Drive P&L management, overhead control, and revenue optimization
• Analyze production, collections, and KPIs to inform strategic decisions
• Manage budgets, A/R, and maximize insurance reimbursements
• Recruit, train, and develop high-performing teams
• Build training programs and performance evaluation systems
• Create bonus structures that reward excellence
• Foster a culture of servant leadership
• Optimize scheduling, patient flow, and case acceptance
• Develop SOPs for consistency across all functions
• Drive phone conversion, treatment acceptance, and recall effectiveness
• Ensure every touchpoint reflects our commitment to care
• Partner with doctors on expansion planning and practice development
• Think like an owner—because that's the partnership we want

Skills

Dental practice mgmt

Healthcare operations

Financial performance

Dental metrics & insurance

PM software

Analytical skills

Team leadership

Communication

Emotional intelligence

Tools

Practice management software

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Opportunity for advancement

Transform a Thriving Family Practice into an Operational Powerhouse

About Us

Santa Monica LiveWell Dentistry is a patient-centered practice where Drs. Shabnam Khanideh and Dr. Mehra Pouyan (Boston University, NYU, Columbia, UCLA) have built something special. We offer comprehensive family dentistry, cosmetic excellence, implants, sedation, pediatrics, and emergency services with advanced technology and a philosophy that healthy mouths create healthy lives.We need a strategic operations leader to scale our success.

What You'll Own

Financial Leadership

• Drive P&L management, overhead control, and revenue optimization
• Analyze production, collections, and KPIs to inform strategic decisions
• Manage budgets, A/R, and maximize insurance reimbursements

Team Excellence

• Recruit, train, and develop high-performing teams
• Build training programs and performance evaluation systems
• Create bonus structures that reward excellence
• Foster a culture of servant leadership

Operational Systems

• Optimize scheduling, patient flow, and case acceptance
• Develop SOPs for consistency across all functions
• Drive phone conversion, treatment acceptance, and recall effectiveness

Patient Experience & Growth

• Ensure every touchpoint reflects our commitment to care
• Partner with doctors on expansion planning and practice development'
• Think like an owner—because that's the partnership we want

Who You Are

The Ideal Team Player (Humble, Hungry, Smart)

Required:

• 5+ years dental practice management or healthcare operations
• Proven track record driving financial performance and operational excellence
• Deep understanding of dental metrics, insurance, and PM software
• Strong analytical skills with ability to translate data into strategy
• Experience building and leading high-performing teams
• Excellent communication and emotional intelligence

Why This Role is Different

• Direct Doctor Partnership with engaged, growth-minded owners
• Full Autonomy to make real operational change
• Beautiful Santa Monica Location with incredible work-life balance
• Growth Potential - build and scale, not just maintain
• Culture Fit - practice that genuinely cares about people
• Competitive Compensation + performance-based incentives

Year One Success

• Financial systems optimized with clear KPI tracking
• Team performance elevated through structured training and coaching
• Patient experience metrics trending upward
• Operational workflows streamlined for efficiency
• Foundation established for sustainable growth

Ready to Make Your Mark?

If you're a high-performing operations professional ready to take ownership of a thriving practice and drive it to new heights, we want to hear from you.

Equal opportunity employer committed to building a diverse and inclusive team.

Job Type: Full-time

Benefits:

• Professional development assistance
• Retirement plan

Experience:

• Dental office: 1 year (Required)

Work Location:

In person