Dental Office Manager

Urgent Dental Center & Family Dentistry; Indianapolis (IN); On-site; USD 60,000 - 90,000; Full time

Job summary

Urgent Dental Center & Family Dentistry (UDC) is seeking a Dental Office Manager to lead daily operations, build a strong team, and ensure exceptional patient care in a fast-paced setting.

The ideal candidate will balance scheduling, staffing, and office performance while maintaining high standards of compliance and patient experience. Saturday availability is required based on scheduling needs and operational demands.

Qualifications

• Experience leading a dental office or clinical team.
• Strong leadership, communication, and problem-solving skills.
• Operational knowledge of dental scheduling, insurance, and billing.
• Ability to manage multiple priorities in a fast-paced setting.
• Detail-oriented with solid organizational skills.
• Ability to coach and hold staff accountable.
• Willingness to work Saturdays as needed.

Responsibilities

• Oversee daily office operations to ensure efficiency and patient satisfaction.
• Lead, coach, and develop front office and clinical team members.
• Manage scheduling, staffing, and labor costs to meet operational goals.
• Monitor KPIs like production, collections, patient flow, and utilization.
• Ensure documentation, insurance processes, and financial protocols are followed.
• Maintain OSHA and HIPAA compliance.
• Communicate with regional leadership on performance and needs.
• Foster a positive team culture aligned with company values.

Skills

Leadership

Communication

Problem solving

Organizational skills

Staff development

Scheduling

Patient experience

Financial processes

OSHA/HIPAA knowledge

Team motivation

Tools

Dental PM Software

Job description

• Location 8925 Madison Ave,Indianapolis, IN, 46227,United States

Description

Urgent Dental Center & Family Dentistry (UDC)

Lead a Team. Make an Impact. Grow With Us!

At Urgent Dental Center & Family Dentistry, our mission is to provide urgent access to dental care, everywhere. We are looking for a motivated, organized, and results-driven Dental Office Manager to lead daily operations, develop a strong team, and ensure our patients receive exceptional care.

We are a fast-paced dental practice focused on urgent access, comprehensive treatment, and same-day care. The ideal candidate is a strong leader who can balance team development, patient experience, scheduling, and office performance while creating a positive and accountable work environment.

Responsibilities

Oversee daily office operations to ensure efficiency and a positive patient experience.

Lead, coach, and develop front office and clinical team members.

Manage office scheduling, staffing, and labor costs to meet operational goals.

Monitor key performance indicators, including production, collections, patient flow, and schedule utilization.

Ensure the office supports UDC's same-day treatment philosophy and urgent access model.

Assist with patient concerns and resolve issues professionally and effectively.

Oversee patient scheduling, check-in/check-out processes, and administrative workflows.

Ensure accurate documentation, insurance processes, and financial protocols are followed.

Maintain compliance with OSHA, HIPAA, and company policies and procedures.

Manage inventory, office supplies, and overall office organization.

Communicate regularly with regional leadership regarding office performance, staffing, and operational needs.

Foster a positive team culture built around accountability, teamwork, and our company values.

Qualifications

Previous dental office management or dental leadership experience preferred.

Strong leadership, communication, and problem-solving skills.

Understanding of dental office operations, scheduling, insurance, and patient financial processes.

Ability to manage multiple priorities in a fast-paced environment.

Strong organizational skills and attention to detail.

Ability to motivate, coach, and hold team members accountable.

Proficiency with dental practice management software preferred.

Dependable, adaptable, and solutions-oriented.

Must be willing and able to work Saturdays when needed based on office scheduling and operational demands.

Why Join UDC?

Supportive leadership and team-focused environment.

Opportunities for professional growth and advancement.

Hands-on training and ongoing development.

Opportunity to make a meaningful impact on office performance and patient care.

Be part of a growing organization that values strong leadership and teamwork.

Our Values

Do What's Right – Lead with integrity, honesty, and transparency.

Grow With Purpose – Continuously improve and develop.

Express Gratitude – Build a culture of appreciation.

Make It Happen – Take ownership, work together, and find solutions.

Ready to Lead and Make It Happen?

Apply today and become part of a team that is changing the way patients access dental care!