Dental Office Manager

Shelby American, Inc.; Espanola (NM); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Office Manager to oversee dental practice operations. This role involves leading a team to deliver exceptional patient care while managing staff training and operational efficiency. The ideal candidate will possess strong leadership and organizational skills, ensuring a professional environment and adherence to regulations. Join a compassionate team committed to community outreach and internal growth, where your contributions will make a significant impact on patient experiences and office dynamics. This is an exciting opportunity to grow your career in a supportive and dynamic setting.

Qualifications

• Previous management experience leading a team of 10+ employees.
• Dental office or healthcare experience preferred but not required.

Responsibilities

• Oversee daily operations and ensure excellent patient care.
• Hire, train, and mentor office staff to meet operational goals.
• Maintain compliance with policies, procedures, and regulations.

Skills

Exceptional customer service

Detail-oriented

Computer skills

Interpersonal skills

Organizational & time management skills

Dental management software experience

Communication & listening skills

Leadership skills

Problem-solving & strategic thinking

Conflict resolution

Professionalism

Education

Bachelor's degree

Tools

Microsoft Office

Google Suite

Denticon

Job description

Description

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career.

Job Purpose

To oversee the entire operation of a dental practice effectively and efficiently. The Office Manager works with the Dentists and Staff to provide excellent patient care and customer service to patients of the practice. The Office Manager is also responsible for all operational activities within the office.

Responsibilities:

• Hire, train, develop, and mentor office staff (dental assistants and dental receptionists)
• Schedule office staff to provide excellent patient care and customer service based on patient volume and minimum coverage levels.
• Coordinate all aspects of patients’ dental care by monitoring patient flow and overseeing the work of office staff.
• Explain financing options and payment plans to patients.
• Work closely with the doctors assigned to the office to coordinate patient care and address employee training needs.
• Understand and explain insurance benefits and financial options in non-clinical terms.
• Maintain a neat and organized workspace, ensuring all lab cases are organized and patients are scheduled for follow-up visits.
• Protect confidentiality of patient information.
• Follow and enforce adherence to established policies, procedures, and regulatory requirements.
• Resolve complaints/concerns from patients and employees.
• Investigate and close all Non-Conformance Reports (NCRs).
• Conduct performance reviews for all staff employees.
• Conduct meetings with staff to assure everyone is aware of goals and any changes/additions to policies and procedures.
• Conduct morning huddles, chart reviews, and regular office meetings to keep staff informed of daily/weekly goals and any changes or new requirements in policies and/or procedures.
• Manage inventory of tools, instruments, and supplies, possibly delegating this responsibility to staff members.
• Meet or exceed monthly operational goals, including driving patient volume and maintaining the accuracy of patient information and insurance submissions.
• Assist front desk staff with patient check-in and follow-up as needed.
• Address all maintenance and housekeeping issues as needed.
• Understand and follow HIPAA regulations and maintain confidentiality.
• Understand and follow state and Federal OSHA laws, infection control, and safety standards in the dental office.
• Learn and follow Familia Dental’s administrative and operational procedures.
• Review and follow Employee Handbook to ensure consistent standards.
• Maintain a professional working environment within the office team.
• Provide periodic reporting to Corporate Office.
• Additional duties may be assigned.

Requirements

Skill Sets:

• Exceptional customer service
• Detail-oriented
• Computer skills – including Microsoft Office or Google Suite
• Interpersonal skills - recognize and be sensitive to patients’ emotions
• Organizational & time management skills - able to multi-task and prioritize effectively
• Dental management software experience - Denticon is a plus!
• Communication & listening skills: able to read, write, speak and understand information and effectively present information to patients
• Apply common sense understanding to carry out written or verbal instructions
• Leadership skills – leading by example
• Problem-solving & strategic thinking - able to make smart educated decisions under pressure and act quickly when needed
• Conflict resolution – ability to mediate and resolve conflicts that arise within the office
• Professionalism – lead in a respectful manner, ensuring fairness and appropriate behavior at all times

Experience/Education

• Previous management/leadership experience leading and developing a group of 10 or more employees
• Previous dental office or healthcare experience is preferred, but not required.
• Bachelor's degree preferred