Business Office Manager-Recovery

Summit BHC; Spokane (WA); On-site; USD 67,000 - 81,000; Full time

Job summary

A leading recovery facility seeks a Business Office Manager to oversee operational activities related to claim management and cash collections. This full-time role involves ensuring timely financial operations and leading a team in a behavioral health setting, providing a path for those with relevant experience to excel in a rewarding environment.

Benefits

Comprehensive benefits plan

Competitive salary based on experience

Support for veterans and military spouses

Qualifications

• Two years of Business Office experience, preferably in behavioral health.
• Strong financial management and leadership skills required.
• Effective communication skills to engage with clients and insurance carriers.

Responsibilities

• Oversee claim management and cash collection efforts.
• Lead a team in operational goals, training, and performance assessment.
• Monitor key financial metrics and manage relationships with third-party insurers.

Skills

Communication

Financial Management

Team Leadership

Problem Solving

Education

High School Diploma or equivalent

College coursework in Business Administration

Job description

Business Office Manager-Recovery

Apply locations

Pacific Sky Recovery Center

Time type

Full time

Posted on

Posted Yesterday

Job requisition id

JR118509

About the Job:

The Business Office Manager leads and provides operational directives for all Business Office activities related to claim management and collection of facility receivables, ensuring timely and efficient cash collections to support the facility's financial goals. Responsibilities include planning, developing, organizing, implementing, evaluating, and supervising business office activities such as financial counseling, billing, and collections across all service lines.

Salary Range: $67,000 - $81,000

Roles and Responsibilities:

1. Explain benefits and establish contractual agreements and payment plans with clients and their families.
2. Establish and maintain controls for all cash collected and posted in the client accounting system. Monitor bank activity and ensure revenue collection and deposits are timely.
3. Lead a team through hiring, orientation, performance assessment, motivation, training, scheduling, and coaching to meet departmental goals and ensure effective operations.
4. Prepare and maintain client statements and follow up as needed. Maintain client financial records.
5. Monitor outstanding claims with managed care organizations (MCO) and other agents. Manage actions related to delinquent accounts and collection agencies.
6. Monitor and report on key metrics such as cash collections, days outstanding, daily cash, unbilled amounts, denials, and daily census.
7. Maintain effective communication with third-party insurance carriers to resolve issues affecting cash flow and client satisfaction.
8. Select and monitor outside collection vendors. Review and reconcile agency reports and approve agency invoices.
9. Review statistical reports to identify trends and operational deficiencies and implement corrective actions.
10. Collaborate with Utilization Review and Admissions staff to ensure proper insurance authorization.
11. Communicate effectively with leadership to ensure compliance with third-party guidelines. Coordinate with Centralized Business Office (CBO) and provide documentation as needed.
12. Assist in audits and prepare special reports as necessary.
13. Participate in month-end close processes.

Minimum Qualifications:

• High School diploma or equivalent required. Some college coursework in Business Administration or related field preferred.
• At least two years of Business Office experience, preferably in behavioral health, required.

Why Choose Pacific Sky Recovery Center?

Pacific Sky Recovery Center offers a comprehensive benefits plan and a competitive salary based on experience and qualifications. Qualified candidates are encouraged to apply by submitting a resume. We are an Equal Opportunity Employer (EOE).

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming across our treatment centers nationwide. We value the unique strengths of the military community in supporting our mission to serve those who have served.