Dental Practice Manager

Friendly Dental Group; Charlotte (NC); On-site; USD 33,062 - 38,572; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A dental practice in Charlotte, NC seeks an experienced Dental Office Manager to oversee front-office operations and support a busy clinical team. The ideal candidate will ensure efficient daily workflows, manage patient check-in and scheduling, and handle billing and insurance processes. With competitive pay of $24–$28 per hour based on experience, the role offers healthcare benefits and flexible scheduling for the right individual.

Qualifications

• Minimum 2 years of experience in a general dentistry office.
• Strong working knowledge of dental insurance, billing, and claims processing.
• Ability to multitask and prioritize effectively.

Responsibilities

• Manage daily front-office operations, including patient check-in and scheduling.
• Handle incoming calls and patient inquiries.
• Prepare and submit dental insurance claims accurately.

Skills

Strong communication skills

Customer service skills

Excellent organizational skills

Bilingual (English/Spanish)

Knowledge of dental insurance

Tools

Dentrix

Job description

Overview

Dental Office Manager – Charlotte, NC

We are an established and growing dental practice seeking an experienced Office Manager to oversee front-office operations and support a busy clinical team. This role is essential to maintaining efficient daily workflows, accurate billing and insurance processes, and a positive patient experience. The ideal candidate is organized, detail-oriented, and confident managing dental office operations in a fast-paced environment.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Responsibilities

• Manage daily front-office operations, including patient check-in, check-out, and appointment scheduling
• Handle incoming calls, patient inquiries, and office communications
• Verify insurance benefits prior to patient appointments and maintain accurate records
• Review treatment plans and financial estimates with patients; explain insurance coverage and anticipated out-of-pocket costs
• Submit pre-authorizations as required prior to treatment
• Prepare, review, and submit dental insurance claims accurately and in a timely manner
• Reconcile EOBs and insurance payments; post payments and write-offs correctly
• Follow up on unpaid claims, insurance denials, and outstanding patient balances
• Review daily charges to ensure accuracy between treatment plans, clinical notes, and services rendered
• Coordinate closely with clinical staff to support efficient patient flow and scheduling

Qualifications

• Minimum 2 years of experience in a general dentistry office
• Strong working knowledge of dental insurance, billing, and claims processing
• Experience using Dentrix or other comparable dental practice management software
• Strong communication, customer service, and interpersonal skills
• Excellent organizational skills with the ability to multitask and prioritize
• Bilingual (English/Spanish) preferred but not required

What We Offer

• Pay: $24–$28 per hour, based on experience
• Benefits: Medical, dental, vision, life insurance, 401(k), and paid time off (PTO)
• Flexible scheduling across multiple locations

Schedule

• Monday through Friday
• Daytime hours
• 8-hour shifts