Office Leader / Office Manager

Vaya Dental & Growing Smiles Pediatric Dentistry; Charlotte (NC); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Insurance package

Job summary

Vaya Dental is seeking an experienced Office Leader in Charlotte, NC to run daily operations, lead a dental team, and drive patient-centered care. You will manage billing, AR, and insurance verification while ensuring accurate and timely claims submissions.

The role requires 3–5 years of dental office leadership, Open Dental proficiency, and strong communication skills to guide treatment discussions and financial conversations with patients.

Qualifications

• 3–5 years of dental office management/leadership experience.
• Strong dental billing and AR expertise.
• Strong understanding of dental insurance and benefits verification.
• Experience leading a full dental-office team.
• Comfortable with treatment plan presentation and financial conversations.
• Strong problem-solving and decision-making skills.
• Organized, calm under pressure, and able to prioritize competing needs.
• Excellent communication and patient-service skills.
• Open Dental proficiency strongly preferred.

Responsibilities

• Lead and support the day-to-day performance of the dental team.
• Set clear expectations and hold team members accountable.
• Address team concerns and interpersonal challenges professionally.
• Lead productive daily huddles.
• Partner with doctors and leadership to improve practice performance.
• Help create a positive, accountable, patient-centered culture.
• Billing, Collections & AR; oversee accurate and timely dental claim submission.
• Monitor outstanding claims, denials, and follow-up; manage AR aging.
• Help maintain collections above 98%; identify billing issues early.
• Oversee insurance verification for PPO, HMO, and NC Medicaid.
• Ensure benefits are verified before patient visits; calculate patient portions.
• Reduce write-offs and financial surprises for patients.
• Manage provider and team schedules strategically; optimize utilization.
• Oversee supply and inventory processes; use data to identify opportunities.
• Confidently review treatment and financial options with patients; support case acceptance.

Skills

Dental billing

AR management

Leadership

Team management

Communication

Tools

Open Dental

Job description

Vaya Dental is looking for more than someone who can simply manage a dental office.

We're seeking an experienced Office Leader who understands the business of dentistry, knows how to lead people, and can create an exceptional experience for both patients and the team.

What You'll Own

Lead and support the day-to-day performance of the dental team

Set clear expectations and hold team members accountable

Address team concerns and interpersonal challenges professionally

Lead productive daily huddles

Partner with doctors and leadership to improve practice performance

Help create a positive, accountable, patient-centered culture

Billing, Collections & AR

Oversee accurate and timely dental claim submission

Monitor outstanding claims, denials, and follow-up

Manage AR aging and proactively address collection concerns

Help maintain collections above 98%

Identify billing issues before they become larger problems

Insurance & Patient Financials

Oversee insurance verification for PPO, HMO, and North Carolina Medicaid

Ensure benefits are verified before patient visits

Help calculate accurate patient portions and co-pays

Reduce preventable write-offs and financial surprises for patients

Scheduling, Operations & Treatment

Manage provider and team schedules strategically

Identify opportunities to reduce openings and improve utilization

Oversee supply and inventory processes

Use practice data and reporting to identify opportunities

Confidently review recommended treatment and financial options with patients

Support strong, patient-centered case acceptance

What We're Looking For

Minimum 3–5 years of dental office management/leadership experience

Strong dental billing and AR expertise

Strong understanding of dental insurance and benefits verification

Experience leading a full dental-office team

Comfortable with treatment plan presentation and financial conversations

Strong problem-solving and decision-making skills

Organized, calm under pressure, and able to prioritize competing needs

Excellent communication and patient-service skills

Open Dental proficiency strongly preferred

Schedule

Monday–Thursday | 7:45 AM–5:00 PM
Some Fridays | 7:45 AM–1:00 PM

Dental, Vision, Accident, Critical Illness, Short-Term Disability, and Voluntary Term Life Insurance.

Compensation: $22 - $26