Dental Office Front Desk Associate

iCare4Smiles Dentistry; New Jersey; On-site; USD 23,000 - 32,000; Full time

Job summary

iCare4Smiles Dentistry is seeking a energetic Front Desk Associate to greet patients, manage appointments, collect payments, and maintain HIPAA-compliant records. You will coordinate with the dental team to ensure smooth patient flow and a positive experience in a fast-paced office.

Ideal candidates bring exceptional customer service, strong computer skills (Open Dental and Microsoft Office), knowledge of dental terminology, and the ability to multitask while keeping accurate documentation.

Qualifications

• Excellent communication and customer service required.
• Experience with Open Dental or similar PM software preferred.
• Familiarity with HIPAA privacy regulations.
• Bilingual abilities valued for diverse patient base.

Responsibilities

• Greet patients warmly and professionally at check-in.
• Schedule, confirm, and modify appointments using the PM system.
• Collect payments, submit claims, and ensure accurate billing.
• Manage patient records with HIPAA-compliant processes.
• Explain benefits and financing options to patients.
• Coordinate with dentists, hygienists, and assistants for smooth flow.
• Maintain a clean, organized front desk and answer phones.
• Update patient information and treatment plans in Open Dental.
• Review documentation for completeness and proper coding.
• Safeguard patient confidentiality throughout administrative tasks.

Skills

Customer service

Communication skills

Multitasking

Organizational skills

HIPAA knowledge

Bilingual

Tools

Open Dental

Microsoft Office

Dental practice management software

Job description

Job Description

Join our dynamic dental practice as a Front Desk Associate, where you’ll be the welcoming face and efficient coordinator that keeps our office running smoothly! This energetic role is perfect for someone passionate about delivering exceptional patient service, managing administrative tasks with precision, and supporting a busy dental team. You’ll handle patient check‑ins and check‑outs, manage appointments, and ensure all documentation is accurate and compliant with HIPAA regulations. Your positive attitude and organizational skills will help create a comfortable, professional atmosphere for both patients and staff alike. This paid position offers an exciting opportunity to grow your career in dentistry while making a real difference in patients’ oral health.

Duties

• Greet patients warmly and professionally, creating a welcoming first impression.
• Schedule, confirm, and modify patient appointments using Open Dental practice management software.
• Collect and process patient payments, submit insurance claims, and ensure accurate billing and financial transactions.
• Manage patient records with attention to detail, reviewing documentation for completeness and HIPAA compliance.
• Verify dental insurance benefits, explain treatment estimates, and assist patients with questions regarding coverage and financing options.
• Coordinate with dentists, hygienists, and dental assistants to ensure efficient patient flow and seamless daily operations.
• Maintain a clean and organized front desk while answering phones professionally and responding promptly to patient inquiries.
• Utilize Open Dental and digital imaging systems to update patient information, treatment plans, and clinical documentation accurately.
• Review treatment documentation for completeness, assist with dental insurance claim submission, and ensure appropriate coding and supporting documentation when needed.
• Protect patient confidentiality by safeguarding all sensitive information throughout administrative and clinical processes.

Skills

• Exceptional customer service skills with excellent phone etiquette and communication abilities.
• Strong computer proficiency, including Microsoft Office Suite and experience with dental practice management software such as Open Dental.
• Knowledge of dental terminology, dental office operations, patient scheduling, and treatment coordination.
• Experience with dental insurance verification, claim processing, billing procedures, and familiarity with dental coding and insurance documentation.
• Bilingual abilities are highly valued to better serve our diverse patient population.
• Previous dental office experience is preferred, with familiarity in front office workflows, insurance coordination, and patient scheduling.
• Excellent organizational skills with strong attention to detail, accurate data entry, documentation review, and multitasking abilities.
• Ability to prioritize multiple responsibilities while maintaining professionalism in a fast‑paced dental environment.

This role is an excellent fit for motivated individuals eager to contribute to a thriving dental practice! We are committed to providing paid opportunities that support your professional growth while fostering a positive workplace built on teamwork, compassion, and exceptional patient care.