Dental Office Business Assistant: Front Desk & Scheduling

Heartland Dental; Appleton (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Job summary

Heartland Dental through Smiles on Calumet in Wisconsin is seeking a Business Assistant to join a collaborative dental office team. You will greet patients, manage front office tasks, and use Dentrix to schedule and maintain records, while supporting providers and implementing Heartland Dental systems for office optimization.

The role emphasizes customer service, organized workflow, HIPAA training, and strong teamwork to ensure exceptional patient experiences and smooth office operations.

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training and PHI protection awareness.
• Ability to protect PHI and maintain data safeguards.

Responsibilities

• Greet and welcome patients to create a great first impression.
• Manage front office duties: phones, mail, emails, communications with patients/insurers.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims; verify benefits.
• Post insurance and patient payments; process accounts receivable.
• Review treatment plan fees and payment options with patients.
• Partner with providers to implement Heartland Dental systems to optimize office potential.

Skills

Customer service

Communication skills

Organization

PHI protection awareness

Tools

Dentrix

Job description

Heartland Dental through Smiles on Calumet in Wisconsin is seeking a Business Assistant to join a collaborative dental office team. You will greet patients, manage front office tasks, and use Dentrix to schedule and maintain records, while supporting providers and implementing Heartland Dental systems for office optimization.

The role emphasizes customer service, organized workflow, HIPAA training, and strong teamwork to ensure exceptional patient experiences and smooth office operations.