Dental Office Assistant

Heartland Dental; Naples (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading dental care provider in Naples, Florida, is seeking a full-time Dental Office Assistant. The ideal candidate will have excellent customer service skills and experience in a front desk role. Responsibilities include managing front office duties, scheduling appointments, and handling insurance claims. The position offers competitive benefits and a supportive work environment focused on teamwork and patient care.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Comprehensive Training

Growth Potential

Access to Daily Pay

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Must adhere to HIPAA training and data safeguards.

Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties such as answering phones and scheduling appointments.
• File insurance claims and manage accounts receivable.

Skills

Customer Service

Communication

Organizational Skills

Tools

Dentrix

Job description

Join to apply for the Dental Office Assistant role at Heartland Dental.

Dental Care at Addison Place in Naples, Florida, is looking for a full-time Dental Front Office - Business Assistant to join our team.

The ideal candidate has experience in a front desk role, excellent customer service skills, works well with others, is open to feedback, and has a positive attitude.

Work Schedule

Monday-Friday 7:30 a.m. - 5:00 p.m.

About Dental Care at Addison Place

Dental Care at Addison Place, like all Heartland Dental supported offices, is unique to its community and patients.

• Join a 9-person team that values collaboration, communication, and community.
• Located near the intersection of Immokalee Road and Collier Blvd.

Why Heartland Dental?

Heartland Dental emphasizes hiring and developing team members who support both business and clinical needs, fostering a strong team culture. As a Business Assistant, you'll work in an environment that encourages learning, teamwork, and puts patients first.

Heartland Dental has received awards such as America’s Greatest Workplaces and for Diversity in 2024, with a 5-star rating in a nationwide review.

Role Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties such as answering phones, handling mail and emails, and communicating with patients and insurance companies.
• Use Dentrix for scheduling and records.
• Schedule and confirm appointments.
• File insurance claims, follow up on claims, verify benefits, and explain coverage.
• Post payments and manage accounts receivable.
• Review treatment fees and payment options with patients.
• Partner with providers to implement systems that optimize office potential.

Benefits

• Competitive benefits: health insurance, retirement plans, paid holidays, PTO.
• Comprehensive training and development opportunities.
• Stable career with growth potential in a company with over 20 years of experience.
• Access to Daily Pay on demand.

Minimum Qualifications

• Experience in a fast-paced, customer-centric environment.
• Excellent communication and organizational skills.
• Must adhere to HIPAA training and data safeguards to protect PHI.

Preferred Experience

• Over 1 year in a dental or medical setting.
• Experience with insurance billing and accounts receivable.
• Experience with Dentrix or similar dental software.

Physical Requirements

• Ability to perform essential duties with or without accommodations.
• Sitting at a desk and working on a computer for prolonged periods.
• Ability to lift up to 15 pounds.
• Availability for periodic training sessions.
• TB test required prior to employment, except in FL & TN.

About Heartland Dental

Heartland Dental supports over 3,000 doctors across 39 states and D.C., providing non-clinical support while doctors retain clinical autonomy. The organization is committed to diversity, inclusion, and delivering high-quality dental care.