Dental Office Assistant

Heartland Dental LLC; Charlotte (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

Heartland Dental LLC is seeking a dedicated Business Assistant for Queens Road Dentistry in Charlotte. The role involves managing front office operations, enhancing patient experiences, and supporting administrative tasks in a fast-paced environment. Candidates should possess strong communication and organizational skills, ideally with prior experience in dental settings. Join a team committed to delivering quality care and promoting growth in a supportive environment.

Benefits

Health insurance

Retirement savings plans

Paid time off (PTO)

Paid holidays

On-demand Daily Pay

Qualifications

• Experience in a fast-paced customer-centric environment.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients, handling front office duties.
• Manage patient scheduling and insurance claims.
• Support team with dental office systems.

Skills

Communication

Organizational Skills

Customer Service

Tools

Dentrix

Job description

Business Assistant

Queens Road Dentistry is looking for a Business Assistant to join our team.

Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with providers and the team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements:

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• As part of our commitment to maintaining a safe and healthy environment for both team members and patients, a tuberculosis (TB) test is required for all new hires in dental office positions. This is a standard requirement for dental office roles and must be completed prior to starting employment. The test will be arranged during the pre-employment process, and any necessary guidance or paperwork will be provided. Not applicable in states of FL & TN.

Who is Heartland Dental?

Heartland Dental is the nation's largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Each supported office is unique to its community and patients. Supported doctors retain clinical autonomy and are united by a common goal: delivering high-quality dental care and experiences to their communities.

At Heartland Dental, we’re committed to living our core values promoting diversity and inclusion. We provide all employees and applicants with protections under federal, state, and local laws ensuring equal opportunity in employment.