Dental Office Assistant

Heartland Dental; Stanwood (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Business Assistant to join their dynamic team. This role involves supporting front office operations, ensuring excellent patient care, and collaborating with team members in a fast-paced environment. The company values motivated individuals who are passionate about enhancing patient experiences. With a commitment to training and development, this opportunity offers a chance to grow within a stable organization recognized for its workplace culture and diversity. If you thrive in a collaborative setting and want to make a difference, this position is perfect for you.

Benefits

Health Insurance

Retirement Plans

Paid Holidays

PTO

Comprehensive Training

Access to Daily Pay

Qualifications

• Experience in a fast-paced, customer-focused environment.
• Excellent communication and organizational skills.

Responsibilities

• Greet and welcome patients, creating a positive first impression.
• Handle front office duties: answer phones and manage communication.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma

Tools

Dentrix

Job description

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Position: Business Assistant

Church Creek Dental Care is seeking a Business Assistant to join our team.

Why Heartland Dental?

Heartland Dental is committed to providing exceptional lifetime care by supporting and developing team members who meet the business and clinical needs of each dental office, fostering a strong team culture. We promote an environment that encourages learning, team cohesion, and patient-first service.

As a Business Assistant, you will support our front office team, work in a collaborative environment, and help ensure excellent patient care. We value hardworking, motivated individuals who are passionate about helping our team succeed.

Heartland Dental has been recognized by Newsweek as one of America’s Greatest Workplaces and for Diversity in 2024, achieving a 5-star rating among 1.5 million companies nationwide.

Key Responsibilities

1. Greet and welcome patients, creating a positive first impression
2. Handle front office duties: answer phones, manage mail and email, communicate with patients and insurance companies
3. Use Dentrix for scheduling and record management
4. Schedule and confirm patient appointments for multiple providers
5. File insurance claims, follow up on outstanding claims, verify benefits, explain coverage
6. Post payments, process accounts receivable
7. Discuss treatment fees and payment options with patients
8. Collaborate with providers to implement office systems for efficiency

Benefits

1. Competitive benefits: health insurance, retirement plans, paid holidays, PTO
2. Comprehensive training and development opportunities
3. Stable, growing company with over 20 years of industry experience and growth potential
4. Access to on-demand Daily Pay

About Church Creek Dental Care

Located off 72nd Ave., across from Haggen, our office is a fast-paced, collaborative environment serving the community with a goal-oriented approach.

Minimum Qualifications

1. Experience in a fast-paced, customer-focused environment
2. Excellent communication and organizational skills
3. Access to minimal PHI necessary for the role, with HIPAA training required

Preferred Experience

1. 1+ years in dental or medical settings
2. 1+ years in insurance billing and accounts receivable
3. Experience with Dentrix or similar dental software

Physical Requirements

1. Ability to perform duties with or without reasonable accommodations
2. Sitting at a desk and working on a computer for extended periods
3. Ability to lift up to 15 pounds
4. Availability for periodic training sessions
5. TB test required prior to employment, arranged during pre-employment (except in FL & TN)

About Heartland Dental

As the nation's largest dental support organization, Heartland supports over 3,000 doctors across 39 states and D.C., providing non-clinical administrative support. Supported doctors retain clinical autonomy, focusing on delivering high-quality care and experiences to their communities.

We are committed to diversity and inclusion, ensuring equal opportunity for all employees and applicants.