Dental Office Assistant

Heartland Dental LLC; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking dental support organization as a Business Assistant, where you'll play a vital role in ensuring exceptional patient experiences. This dynamic position involves managing front office operations, from greeting patients to scheduling appointments and handling insurance claims. With a commitment to continuous learning and a supportive team environment, you'll thrive in a role that prioritizes patient care and professional growth. Enjoy competitive benefits, including health insurance and paid time off, while being part of a company recognized for its dedication to diversity and inclusion. Your contributions will help shape the future of dental care in your community.

Benefits

Health Insurance

Retirement Plans

Paid Time Off

Daily Pay Access

Qualifications

• Experience in a fast-paced, customer-centric environment.
• Regular HIPAA training required to protect patient information.

Responsibilities

• Greet patients and manage front office duties.
• Schedule appointments and file insurance claims.
• Partner with providers to optimize office potential.

Skills

Customer Service

Communication Skills

Organizational Skills

Education

High School Diploma

Experience in Dental or Medical Setting

Tools

Dentrix

Job description

Business Assistant

Farmington Village Dental Care is looking for a Business Assistant to join our team.

Supporting our front office, you’ll be surrounded by camaraderie and partnership—where patients come first, and continuous learning is encouraged! Hard-working and motivated, the successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recently recognized by Newsweek for two awards: America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity in 2024. These prestigious honors come after the organization was reviewed among 1.5 million large and mid-sized companies in a nationwide study and achieved a 5-star rating for both awards.

More about the role

1. Greet and welcome patients as they enter the office to create a great first impression of our team
2. Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
3. Utilize Dentrix for patient scheduling and records
4. Schedule and confirm appointments for multiple providers in the office
5. File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage
6. Post insurance and patient payments and process accounts receivables
7. Review treatment plan fees and payment options with patients
8. Partner with providers and the team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement plans, six paid holidays, and PTO (paid time off)
• Front-loaded education and training, providing you the opportunity to develop to your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience that provides a stable career with unlimited growth potential
• Access to on-demand Daily Pay

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training, aligning with the specific role and responsibilities, will be required; and the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual or in-person training sessions periodically throughout the year
• As part of our commitment to safety, a tuberculosis (TB) test is required for all new hires in dental office positions, except in FL & TN where not applicable. The test will be arranged during pre-employment, with guidance provided as needed.

Who is Heartland Dental?

As the largest and one of the fastest-growing Dental Support Organizations, Heartland Dental supports over 2,300 doctors in 38 states and more than 1,400 offices. Each supported office is unique to its community and patients. Supported doctors lead their practices and set their clinical philosophies. Our mission is to support dentists and their teams in delivering high-quality care while providing excellent careers and creating stakeholder value.

At Heartland Dental, we’re committed to diversity and inclusion. We provide equal employment opportunities to all employees and applicants, protected by law.