Dental Lab Technician Technical Advisor - CDT Required

National Dentex, LLC; Las Vegas (NV); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid holidays

Paid vacation

Paid sick time

401K with company contribution

Tuition reimbursement

Sign-on bonus

Relocation assistance

Job summary

National Dentex, LLC in Las Vegas, NV seeks a Dental Lab Technician Technical Advisor (non-remote). The role requires CDT certification and 5+ years of crown, bridge, removable and implant restoration experience. You will provide technical assistance, advise dentists on products and treatment plans, and collaborate with internal teams to resolve cases.

Eligible for benefits and incentives. The position is full-time with standard hours 8:00 a.m.

Qualifications

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD/CAM and IOS preferred.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• CDT required.

Responsibilities

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, pertaining to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics
• Responsible for documenting all customer interaction using company provided software

Skills

Verbal and written communication

MS Office (Excel, Word, Outlook)

Detail-oriented

Team player

Fast-paced multitasking

Education

High School Diploma/GED

CDT certification

Experience with Crown & Bridge, Removable and Implants restorations

Tools

CAD/CAM

IOS

Job description

Join National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.

The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!

Possibility for Sign-On Bonus and Relocation.

Primary Responsibilities and Essential Functions of the Position:

• Provide technical assistance to our customers.
• Counsel and advise Dentists on a variety of products, including treatment plans and designs.
• Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.
• Communicate effectively with internal teams to ensure case resolutions.
• Occasional, hands-on details to restorations for corrections and modifications as needed.
• Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.
• Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.
• Responsible for continuous education on new dental products and fabrication technics
• Responsible for documenting all customer interaction using company provided software

Skills and Abilities Required:

• Strong verbal and written communication skills
• Strong computer skills – MS Office Excel, Word, Outlook
• Detail-oriented – ability to manage multiple projects/assignments at one time
• Dependable, Team Player,
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasks

Minimum Education and Experience Required:

• Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.
• Knowledge of digital production such as CAD/CAM & IOS is preferred.
• Must possess great customer service skills to interact with Dentist.
• Intermediate computer skills are required.
• Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.
• CDT required.
• High School Diploma/GED
• A minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experience
• PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)

Competencies

• Patience
• Attentiveness
• Clear communication skills
• Knowledge of the Product
• Ability to use positive language
• Acting skills
• Time management skills
• Ability to ‘read’ customers
• A calming presence
• Goal-oriented focus
• Ability to handle surprises
• Persuasion skills
• Tenacity
• Closing ability
• Empathy
• Willingness to learn
• Ability to Admit You Don’t Have the Answer
• Thick Skin

Hazardous Materials or Equipment Used:

• All Office Equipment
• Potential Exposure to Bloodborne Pathogens

Physical Requirements:

• May have long periods of sitting at desk and intermittently answer the telephone.
• Regular need to write or use a keyboard to communicate through written means.
• Some lifting between 0 to 10 lbs. may be required.
• Travel may be required up to 5 % of the time