Dental Lab Technician — Real-Time Clinician Support

Dandy; United States; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare options

Dental coverage

Mental health support

Parental planning resources

Retirement savings options

Generous paid time off

Job summary

Dandy is transforming the dental industry by building the operating system for dental offices worldwide. We are seeking experienced Customer Experience - Dental Lab Technicians to support clinicians during patient scanning, case prep, and design modifications, ensuring high-quality outcomes and an exceptional experience.

You will collaborate with doctors in real-time, provide live clinical support via phone, chat, and video, and translate clinical feedback into production outcomes within a

Qualifications

• 3+ years in a dental technician role.
• 2+ years in 3Shape CAD/CAM design, including Implant and Crown & Bridge cases.
• Deep understanding of digital dental workflows, including implant systems, scan bodies, and best design practices.
• Technologically adept with the ability to learn and navigate dental design platforms quickly.
• Proven ability to build rapport with clinicians, offer empathetic support, and manage complex concerns with professionalism and care.
• Previous experience in a customer-facing lab role is preferred.
• Excellent verbal and written communication skills with the ability to translate clinical and technical feedback into actionable insights.
• Comfortable chatting live with doctors via chat, phone, or video; ready for real-time conversations and trust-building.
• Strong independent problem-solving skills and the ability to manage multiple complex conversations simultaneously.
• Desire to work in a fast-growing, fully-digital lab environment.
• Ability to meet tight deadlines while maintaining exceptional quality standards across every case.
• Native or near-native fluency in the local market language; English fluency required for global collaboration.

Responsibilities

• Collaborate on Treatment Plans: Review and refine case designs with doctors in real-time to ensure optimal aesthetic and functional outcomes.
• Provide Live Clinical Support: Troubleshoot issues and clarify workflows via phone, chat, and video with clinicians.
• Facilitate Cross-Functional Communication: Liaise between doctors and Dandy lab teams, translating clinical feedback into production outcomes.

Skills

Dental technician experience

3Shape CAD/CAM

Digital dental workflows

Customer-facing lab experience

Verbal and written communication

Live doctor conversations

Independent problem-solving

Fast-paced environment adaptability

Tools

3Shape CAD/CAM

Job description

Dandy is transforming the dental industry by building the operating system for dental offices worldwide. We are seeking experienced Customer Experience - Dental Lab Technicians to support clinicians during patient scanning, case prep, and design modifications, ensuring high-quality outcomes and an exceptional experience.

You will collaborate with doctors in real-time, provide live clinical support via phone, chat, and video, and translate clinical feedback into production outcomes within a